Compuware Professional Services Overview

Editor's Notes

• #4: Our organization is divided into 3 major divisions. I work in Professional Services and we will be talking a lot more about this in the following slides. In professional services, we provide the technology resources to our customer to solve real world IT problems. Our Products Division provides software technology solutions that help the Information Technology departments of companies drive efficiency and effectiveness into their IT environments. Compuware products allows IT departments to more effectively gather requirements, build systems, validate functionality, resolve defects and performance issues and oversee the business of IT. Covisint provides organizations the ability to electronically connect through portal collaboration services and messaging in a safe and secure environment.
• #8: Last updated or created: April ‘11 Key themes: Compuware is focused on your success Compuware has a range of service offerings to match your key needs for optimizing your website performance and quality Talk track Your success depends on five major areas, and Compuware has service offerings that match each one. Our overall focus is to help you progress to higher levels of APM maturity. Implementation – “How do we get value ASAP?” Compuware services start with implementation services to help you get the most value out of the product in the least amount of time. We can help you install and configure the solution, if you want. Compuware Workshops and Jumpstart programs can also get you up and running quickly. Skills – “How do we operate the tools?” Your people need to have the basic skills to know how to operate the Gomez platform. The Gomez platform is designed to be self-service, so it’s easy to learn and operate. To help you develop the skills you need, Compuware provides Training and Certification to ensure your team can get maximum value from your investment. Training and Certification includes: Online, self-paced training that is built into the Gomez platform and is provided as part of your subscription fee Regularly scheduled webinars that allow you to interact with experts. These are also included in your subscription fee. On-site training for your team. Compuware Trainers can deliver classroom-based training to large groups of your experts. Best practices – “How do we do things the best way?” Knowing how to operate the tools is essential, but it doesn’t ensure you know how to properly apply the tools in the optimal way. To do that, Compuware provides expert guidance that can evaluate your situation, assist you in mastering best practices, and transfer knowledge to your team. Resources– “Do we have the people to do the job properly?” Sometimes, an organization doesn’t have the people or time to properly optimize application performance. Other times, an organization may want to tap into the Compuware Consulting team’s expertise to deliver a high-profile or urgent project. For all of these situations, Compuware has both role-based experts to augment your team and managed services to perform a guardian, ongoing, watchdog type function. Issue resolution – “how do I fix this problem?” During the course of any day, you might experience a problem or an issue with Gomez. If you do, you can call our service desk for quick resolution. You can also buy our premium support, which gives you an even higher level of service, including 24x7 Notes to the Speaker Please note that some of the items on this slide are included with a license or subscription, but not all. Some are optional services that require additional fees.