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LEADING
WITH
DESIGN
THINKINGEuropean Innovation Academy!
July 9, 2015

by Natalie W. Nixon, PhD!
Director of the Strategic Design MBA!
Philadelphia University!
www.philau.edu/strategicdesignmba/!
@natwnixon @PhilauSDMBA!
nixonn@philau.edu
WHAT IS DESIGN THINKING?
Natalie W. Nixon, Phd | EIA 2015
Empathy
Natalie W. Nixon, Phd | EIA 2015
design thinking: theory
observe
 brainstorm
 prototype
 implement
Copyright 2011-2015 Natalie W. Nixon, PhD
design thinking: reality
understand
observe
ideate
prototype
test
Copyright 2011-2015 Natalie W. Nixon, PhD
“Design thinking transfers the
problem solving process that
designers use-
to the design of services,
experiences, processes…
& marketing strategies, financial
operations and management.”
-Natalie W. Nixon
Copyright 2011-2015 Natalie W. Nixon, PhD
Design thinking
is a
problem solving process.
Copyright 2011-2015 Natalie W. Nixon, PhD
design thinking
observe
 brainstorm
 prototype
 implement
DESIGN THINKING :THEORY

under-
stand
observe
ideate
prototype
test
DESIGN THINKING :REALITY

Design thinking transfers the problem solving
process that designers use,
to the design of services, experiences,
processes… & marketing strategies, financial
operations and management.
ACCOUNTING… a design tool
SERVICES… can be designed
ORGANIZATIONS… a designed product
Copyright 2011-2015 Natalie W. Nixon, PhD
Empathy
Map creative strategies
Expanding Access + Growing Revenue
What problem am I
solving for my user?
EMPATHY:
Be user-centered
& start with people
& their latent
behaviors….
design thinking
RELATED
WORLDS:
Connect the
dots between
analogous
experiences…
What can hospitals
learn from the
Cheesecake
Factory?
PROTOTYPE:
Fail early & often by
testing services,
experiences &
processes in rough
draft form…
A pop-up retail
shop can actually
prototype a new in-
store experience!
Show us
AND
tell us J
STORY:
Facts are the
What;
Truth is the How &
Why of the What.
Stories are
truthtelling.
Natalie W. Nixon, PhD c.2015
DESIGN THINKING "
VS "
LEAN START UP?
EIA 2015 Leading With Design Thinking
DESIGN THINKING
1.  Start With The User
2.  “Iterate” 
3.  Heavy emphasis on
ideation & personas
4.  BMC
5.  More emphasis on
Qualitative Methodologies
LEAN START UP
1.  Start With the Problem
2.  “Pivot”
3.  Original business idea is
beacon
4.  BMC
5.  More emphasis on
Quantitative
Methodologies
ideas
(build)
code
(Measure)
data
(learn)
under-
stand
observe
ideate
prototype
test
Natalie W. Nixon, Phd | EIA 2015
THE DESIGN LEGACY
“design is the art & science
of cutting cubes out of
fog”’- -LarryKeely,President,TheDoblinGroup
Natalie W. Nixon, PhD c.2015
Sabine Junginer, 

Design as An Innovation Resource
Natalie W. Nixon, Phd | EIA 2015
Adapted from Central Office of Design
Natalie W. Nixon, Phd | EIA 2015
Image shared under creative commons license
Natalie W. Nixon, Phd | EIA 2015
Natalie W. Nixon, Phd | EIA 2015
WHY DESIGN THINKING?
UCAV
WHY?
volatile
 uncertain
 complex
 ambiguous
www.philau.edu/strategicdesignmba
Natalie W. Nixon, Phd | EIA 2015
What is the solution?
What is the
problem?
What is the
opportunity?
shifts in thinking
Natalie W. Nixon, Phd | EIA 2015
new questions to answer…
What does
movement mean to
people today and
what do people
need?
How can we move
beyond delivering
services, to delivering
meaning?...
What does
ownership
mean?
How do we
make things
new and
desirable?
Natalie W. Nixon, PhD c.2015
functional
social
emotional
Natalie W. Nixon, Phd | EIA 2015
Natalie W. Nixon, Phd | EIA 2015
Romare Bearden’s Jazz Village
Natalie W. Nixon, Phd | EIA 2015
7 PRINCIPLES WHEN LEADING
WITH DESIGN THINKING…
1.  START WITH PEOPLE FIRST
Natalie W. Nixon, PhD c.2015
Natalie W. Nixon, Phd | EIA 2015
Natalie W. Nixon, Phd | EIA 2015
Natalie W. Nixon, Phd | EIA 2015
2. WORM’S EYE VIEW RULES.!

Natalie W. Nixon, PhD c.2015
Natalie W. Nixon, Phd | EIA 2015
Natalie W. Nixon, Phd | EIA 2015
Natalie W. Nixon, Phd | EIA 2015
Natalie W. Nixon, Phd | EIA 2015
3. FAILURE IS AN OPTION!

Natalie W. Nixon, PhD c.2015
DRAFT- December 8, 2011
Natalie W. Nixon, Phd | EIA 2015
Natalie W. Nixon, Phd | EIA 2015
Creative Velvet Alliance (Estonia)
EIA 2015 Leading With Design Thinking
4. STORY IS A STRATEGIC TOOL."

Natalie W. Nixon, Phd | EIA 2015
EIA 2015 Leading With Design Thinking
DOVE’S REAL BEAUTY SKETCHES
Natalie W. Nixon, Phd | EIA 2015
TAIWAN BANK
Natalie W. Nixon, Phd | EIA 2015
5. PROBLEM-FRAMING IS
PRIORITIZED."

Natalie W. Nixon, PhD c.2015
3
•  HOW DO WE GET
PARENTS TO BUY
MORE TOYS?
•  HOW DO WE SELL
MORE SHAVERS?
•  WE’VE GOT TO
INCREASE OUR
MARKET SHARE IN
LAMPS.
•  How do kids play?
•  Why are men shaving
today?
•  What is illumination?
Natalie W. Nixon, Phd | EIA 2015
Ellen Di Resta, 2007
Natalie W. Nixon, Phd | EIA 2015
6. BRILLIANCE COMES FROM
THE MARGINS!

Natalie W. Nixon, PhD c.2015
Natalie W. Nixon, Phd | EIA 2015
Natalie W. Nixon, Phd | EIA 2015
7. PROTOTYPE & EXPERIMENT
Natalie W. Nixon, PhD c.2015
Natalie W. Nixon, Phd | EIA 2015
① You Start With People First, And Their
Needs.
② Worm’s Eye View Rules.
③ Failure Is An Option
④ Story Is A Strategic Tool.
⑤ Problem-Framing Is Prioritized.
⑥ Brilliance Comes From The Margins
⑦ Prototypes & Experiments Are The
Root Of Innovation.
Natalie W. Nixon, PhD c.2015
Thank You!!
!Natalie W. Nixon, PhD!
@natwnixon
nixonn@philau.edu!
Editor:!
StrategicDesignThinking:"
InnovationinProducts,Services,ExperiencesandBeyond!

Natalie W. Nixon, Phd | EIA 2015

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EIA 2015 Leading With Design Thinking