Designing Search - Presented at Ovum's Enterprise Search Event
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This document discusses designing the search experience. It describes various navigational tools and visualization techniques that are important for successful adoption of enterprise search solutions. It also notes that search usability can impact employee productivity, with one study finding a 10,000-person company could waste $15 million per year with poor search usability versus good usability. The document then examines different aspects of the search process from recognizing an information need to reviewing results and exploring further.
Designing Search - Presented at Ovum's Enterprise Search Event
- 1. Designing the search experience by Tyler Tate, TwigKit
- 2. ux search
- 6. <widget:facets facets=”Categories,Sources” type=”expandable” />
- 7. <widget:facets facets=”Categories,Sources” type=”expandable” />
- 8. Local Government Healthcare Broadcast News media Aerospace Electronics Intelligence
- 9. “The range of navigational tools and visualisation techniques are as important to the successful adoption of an enterprise search solution as the delivery of pertinent results.” – Enterprise Search and Retrieval 2011/2012, Ovum
- 10. “Search usability accounted for an estimated 43 percent of the difference in employee productivity between the best and worst intranets.” – Designing Usable Intranets by Nielsen Norman Group
- 11. Search usability is important. Nielsen Norman Group calculated that a 10,000-person company whose intranet had poor usability would waste $15 million per year in lost productivity in comparison with an intranet with good usability.
- 14. Photo by David Woo
- 15. Photo by Paul Robertson
- 17. Photo by Mark Hillary Photo by Paul Robertson
- 27. ?! Is this as good as it gets?
- 28. Document Information Document Query Representation Need Classic information retrieval
- 30. Lookup
- 31. Learn Lookup
- 32. Investigate Learn Lookup
- 33. Investigate Explore Learn Lookup
- 34. Investigate Learn Lookup
- 36. Recognise the need for information The Lookup Process
- 37. Recognizing a need for information
- 38. Recognizing a need for information Known-item
- 39. Recognizing a need for information Known-item Navigational
- 40. Recognizing a need for information Known-item Exploratory Navigational
- 41. Formulate the query The Lookup Process
- 42. Autocomplete
- 43. Autosuggest
- 44. Instant Results
- 45. Run the query The Lookup Process
- 55. Review the results The Lookup Process
- 56. Use Clear Titles
- 62. Investigate Learn Lookup
- 63. Investigate Learn Lookup
- 64. The learning process 1 2 3 4 5 6
- 65. The learning process 1 2 3 4 5 6
- 66. uncertainty apprehension The learning process 1 2 3 4 5 6
- 67. Selection optimism The learning process 1 2 3 4 5 6
- 68. Selection Exploration confusion uncertainty doubt The learning process 1 2 3 4 5 6
- 69. Selection Exploration Formulation confidence The learning process 1 2 3 4 5 6
- 70. Selection Exploration Formulation Collection The learning process 1 2 3 4 5 6
- 71. Selection Exploration Formulation Collection The learning process 1 2 3 4 5 6
- 72. Explore
- 73. Browse
- 74. Flexible ltering
- 77. <visualization:facetChart facet=”categories” title=”Top Categories” /> Data Visualization
- 78. Related Items
- 79. Re- nd
- 81. Bookmark items
- 84. Organise
- 85. Assign to a group
- 86. Compare
- 88. Chart comparison
- 89. Annotate
- 90. Comment on and rate saved properties
- 91. Investigate Learn Lookup
- 92. Investigate Learn Lookup
- 93. Monitor
- 94. Saved Searches
- 95. Email alerts
- 96. Email alerts
- 97. Collaborate
- 99. Investigate Learn Lookup
- 100. We must think beyond the individual query and help users accomplish their goals over time, across space, and with the people they trust.
- 101. ✴ Gary Marchionini, Exploratory Search: From Finding to Understanding, 2006 ✴ Carol C. Kuhlthau, Inside the Search Process: Information Seeking from the User’s Perspective, 1991 ✴ Ann Blandford and Simon Att eld, Interacting with Information, 2010 ✴ Marcia Bates, The Design of Browsing and Berrypicking Techniques for the Online Search Interface, 1989
- 102. ENTERPRISE SEARCH Meetups www.searchmeetups.com ENTERPRISE ENTERPRISE SEARCH SEARCH London Frankfurt
- 106. Designing the search experience by Tyler Tate, TwigKit