Effective communication strategies
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This workshop focuses on effective communication strategies derived from Kerry Patterson's book 'Crucial Conversations,' emphasizing the importance of managing high-stakes discussions in personal and professional contexts. Participants are encouraged to prepare by identifying motives, framing issues, and selecting the right environment while maintaining a safe space for dialogue. Key techniques include fostering mutual understanding, actively listening, and remaining present to navigate challenging conversations successfully.
Effective communication strategies
- 2. Effective Communication Strategies Workshop Communicating effectively is not always easy. Communicating well during highly emotional, high stakes situations is extremely difficult. Drawing from Kerry Patterson's book Crucial Conversations: Tools for Talking When Stakes Are High, this session will focus on strategies and tools for managing effect communication skills and crucial conversations within all aspects of our lives - family/friends, community, and workplace.
- 3. Crucial Conversations by Kerry Patterson, Joseph Grenney, Ron McMillian, and Al Switzler “A discussion between two or more people where the stakes are high, opinions vary, and emotions run strong”(p.3). Screenshot source: https://www.youtube.com/watch?v=EFaXx3pgaxM
- 4. Crucial Conversations: Past & Future Think about a recent conversation that could have gone better and one that might be coming up that you want to go well. This could be professional or personal situations with your boss, coworker, direct report, friend, or family member.
- 5. A challenging conversation is as difficult for the person you're speaking with as it is for you. Go in assuming that you have something to learn. Don't presume that you know what someone else thinks or how they feel in a given situation.
- 9. https://brocku.ca/vp-academic/wp-content/uploads/sites/65/Crucial-Conversations-Resources.pdf Your BEFORE Checklist Motive Identification – Ask yourself… What do I want for… myself? others? the relationship? How would I behave if I really wanted to these results? Determine exactly what you are addressing. The nature and severity of the issue will determine, in part, how the conversation should be framed and how it unfolds. Know your purpose for the conversation. Choose the right time and place.
- 10. https://brocku.ca/vp-academic/wp-content/uploads/sites/65/Crucial-Conversations-Resources.pdf Your DURING Checklist Create Safety • Establish a shared pool of meaning – a shared purpose for the conversation • Strive for mutual understanding with heightened awareness. Engage your compassion gene at the highest possible level. • Maintain a positive environment. • If the conversation takes a negative or overly emotional turn, acknowledge that fact and try to direct that energy toward the shared purpose. Maintain Safety Manage your own emotions Identifying times of SILENCE or “VIOLENCE” – your own and your partner(s) in the conversation Reestablish mutual purpose and respect – reframe if needed Listen carefully, ask questions, and observe your own thoughts as they pass through your mind over the course of the conversation. Stay fully present. Dig a little deeper by saying, "Tell me a little more about that" or by simply keeping silent for a few seconds to allow the other person to elaborate. Separate evidence from interpretation Silence – purposefully withholding info, masking, avoiding, and withdrawing “Violence” – verbal strategies that try to convince, control, or compel others to your point of view – these can include labeling and attacking
- 11. https://brocku.ca/vp-academic/wp-content/uploads/sites/65/Crucial-Conversations-Resources.pdf • Share your facts • Tell your story • Your emotions, your feelings, I-statements • Ask for other’s paths • Their facts, stories & feelings & LISTEN • Talk tentatively • sharing an opinion/perspective/add meaning • Encourage testing • let people know you are ok with what they say even if it is controversial
- 12. • Avoid situations or dodging encounters. • Holding back what's really on your mind or say yes when you mean no just to keep the peace. • Use sarcasm or jokes. • Cut people off or change the subject when a conversation doesn't go in the direction you'd like. • Become competitive and attempt to "win" or be seen as "right" at all cost, making it hard for the other person to express their views. • Become defensive and redirect the conversation toward what's "wrong" with someone instead of dealing with an issue. • Use sweeping generalizations (e.g., “Everybody agrees…” or "You always ..." or "You never...") • Hurl personal insults in an attempt to shut another person down. • Be unwilling to look critically at your own position or behavior and how it's impacting the situation. • Go silent (or become quietly angry) and justify doing so by concluding that the other person has no clue, will never be open to your point of view, or isn't smart enough or interested enough to participate in resolving the issue.
- 14. Assess your Style Under Stress - free of charge on line at www.crucialconversations.com https://www.lynda.com/Business-tutorials/High-Stakes-Communication/5022324-2.html https://thepowermoves.com/crucial-conversations-summary/