Kaseya Connect 2012 - How automation enables better it operations
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The Jackson Madison County School System transitioned from outdated IT operations in 2007 to a more efficient system by implementing Kaseya in 2009. This shift allowed for remote management, improved service ticket resolution, and accurate inventory tracking, drastically reducing technician travel time and enhancing overall IT efficiency. As a result, service ticket times decreased by 70%, and the organization now benefits from centralized management and web-based access to workstations.
Kaseya Connect 2012 - How automation enables better it operations
- 1. How Automation Enables Better IT Operations JMCSS Transformation from Chalkboards to the 21st Century Jackson Madison County School System 1
- 2. 2007 – Technology Department statistics • 13,000 students, 2000 faculty • 30 buildings (550 square miles in our county) • 5000 computers (Mixed OS’s : 2000 – 95) • 12 Servers (Windows 2000 – Novell 4x) • Technology Department - staff of 7 people • All locations had 100mb WAN infrastructure (although, internal wiring not good at sites) Jackson Madison County School System 2
- 3. Infrastructure Needs 2007 Infrastructure (lacking to say the least) Jackson Madison County School System 3
- 4. 2007 - Technology Operating Procedures • 5000 computers joined to random “workgroups”, no centralized domain, statically assigned IP addresses, external DNS servers • Online “helpdesk” for managing service tickets • Tickets were resolved by physically driving to each location as needed (Extraordinarily high “windshield” time – up to 2 hrs/day) • Zero “remote management tools” • Inventory procedures were “best guess” Jackson Madison County School System 4
- 5. Decisions, decisions Criteria for a Centralized Management System • Ease of deployment • Cost (public education pricing) • Robust feature set (including web based, application deployment, Remote Control, patch management, comprehensive monitoring, complete inventory/auditing Jackson Madison County School System 5
- 6. Implementation 2009 Kaseya Deployment • Installed 1 client at each location (automatically deployed to all machines at that location) • 85% successful deployment in the first pass • Enabled patch management on all computers • Enabled auditing and accurate inventories • Allowed remote control capabilities on all workstations • Created a “helpdesk” technician position that could service ticket items without having to drive to the building Jackson Madison County School System 6
- 7. Realized Benefits • Drastically reduced “windshield” time for our technicians (reduce travel by 40%) • Ability to access any workstation in the district from any location (web based) • Automatic software updates/deployment with agent procedures (Adobe, Java, browser based plugins) • Update as needed (Office, Education based apps) • 100% accurate inventory (down to the amount of hard drive space available) • Reduced service ticket times by 70% (2-4 week lead time to (2 mins -1 week) Jackson Madison County School System 7
- 8. Current Environment • Kaseya drives our organization • Utilize procedures daily in all aspects of our day to day operations Jackson Madison County School System 8
- 9. Live Demo and Questions?? Chuck Jones cfjones@jmcss.org www.jmcss.org Jackson Madison County School System 9