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Building business resilience
in practice
B Y A N G E L D I A Z - M A R O T O
dmagilecoaching.com
What is resilience?
dmagilecoaching.com
Ability to adapt to a disturbing agent or an
adverse state or situation.
@angeldiazmaroto
Adversity = trauma?
@angeldiazmaroto
"Particularly tough events can harm us psychologically. In
contrast, milder problems help people develop their ability
to cope with periods of emotional pain and trauma."
- Association for Psychological Science, USA
@angeldiazmaroto
How to build Business Resilience in practice
Q1. Can we mitigate trauma?
@angeldiazmaroto
Q2. Can we take advantage of this
phenomenon in our businesses?
@angeldiazmaroto
Building Resilience must be a key
factor in the organizational strategy
@angeldiazmaroto
How to build Business Resilience in practice
Business resilience?
@angeldiazmaroto
Business Resilience: the ability to rapidly adapt and
respond to business disruptions, safeguard people and
assets, while maintaining continuous business operations.
@angeldiazmaroto
Why now?
dmagilecoaching.com
New threats
dmagilecoaching.com
Bigger impact
dmagilecoaching.com
Frequent disruptive changes is the
new normal.
dmagilecoaching.com
Agility is necessary, but not
enough
dmagilecoaching.com
Can we take advantage of our
experience with Agile to foster
resilience?
@angeldiazmaroto
Quality
Eficiency
Agility
Resilience
dmagilecoaching.com
A new ability
dmagilecoaching.com
A framework to build business
resilience
@angeldiazmaroto
How to nurture resilience
"in 5 steps"
@angeldiazmaroto
Q2. If crises are a growth opportunity, why to wait?
@angeldiazmaroto
1) Crisis simulations
@angeldiazmaroto
Prepare
Simulate Learn
Implement
Global cycle (every 1 to 2 quarters)
www.dmagilecoaching.com
Define Focus
Scenarios
External Forces
Context factors
Critical
uncertainties
Impact analysis
Stories &
indicators
Simulation
Integration
Simulation preparation
@angeldiazmaroto
Scenario Planning example
@angeldiazmaroto
Scenario planning Team
@angeldiazmaroto
The wasps
Define scenario Focus area
Key factors
www.dmagilecoaching.com
Driving Forces
@angeldiazmaroto
Political
Economical
Social
Tecnological
Legal
Enviromental
Critical Uncertainties
@angeldiazmaroto
Car sharing
Self driving
Political
Economical
Social
Tecnological
Legal
Enviromental
Discover & describe Scenarios
@angeldiazmaroto
Car2Go Scenario
e-tron Scenario Tesla Scenario
Uber-Aurora scenario
Car sharing
Car ownership
Self driving
human driving
Choose Scenario
@angeldiazmaroto
Citybee Scenario
e-tron Scenario Tesla Scenario
Uber-Aurora scenario
Car sharing
Car ownership
Self driving
human driving
Discover Implications
@angeldiazmaroto
Reputational
Human Operational
Financial
Simulation day
@angeldiazmaroto
Define response Focus area
Recovery team
@angeldiazmaroto
The Bees
@angeldiazmaroto
Swarm
Observe
Ideate
Prototype
Validate
Understand
Scenario
Gather learning
It is not possible to predict the future but
we can learn from "living" future scenarios.
@angeldiazmaroto
What can we learn from
crisis simulations?
@angeldiazmaroto
a) Identify patterns and good practices
that should / can be implemented in an
improved Business continuity plan
@angeldiazmaroto
b) Identify innovation opportunities
c) Learn how to Swarm
How to build Business Resilience in practice
2. Activate new informal
Structures
@angeldiazmaroto
Don't stay alone
@angeldiazmaroto
Enable cross-functional cross-department
and cross-organization networks
@angeldiazmaroto
Build a inter-department & Inter-
organization community
@angeldiazmaroto
3. Implement dynamic governance strategies
@angeldiazmaroto
Enable more decision makers
@angeldiazmaroto
@angeldiazmaroto
4.Diversify your business
@angeldiazmaroto
@angeldiazmaroto
Challenge your BMC
Large resilient organizations are networks of
inter-related and diversified startup "farms".
@angeldiazmaroto
Large resilient organizations are networks of
inter-related and diversified startup "farms".
5. Shape a resilient culture
@angeldiazmaroto
How to build Business Resilience in practice
New Mindset
dmagilecoaching.com
Employee responsibility: Do
everything possible so that the
business is sustained over time
dmagilecoaching.com
Belonging
Purpose
Shared
responsibility
Trust
Collaboration
Acceptance
Optimism
Long term thinking
Solution Focus
@angeldiazmaroto
@angeldiazmaroto
Certified Scrum Trainer (CST) Certified Enterprise
Coach (CEC) & Certified Agile Leadership Educator
(CALE) by the Scrum Alliance. Professional Certified
Coach (PCC)
DM AGILE COACHING
Founder, coach & trainer
ANGEL DIAZ MAROTO
dmagilecoaching.com
Business resilience
B Y A N G E L D I A Z - M A R O T O
dmagilecoaching.com

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How to build Business Resilience in practice