The document discusses the Kaizen process, which refers to continuous improvement activities that involve all employees. Kaizen aims to eliminate waste and make improvements through proactive problem solving. It follows principles like being proactive, eliminating old practices, empowering employees, and using the 5 Whys method. The Kaizen process has phases like selecting an event, planning, implementing, and following up. It features team-based, cross-functional work and is widely applicable to drive results and learning. Benefits include improved teamwork, morale and quality through suggestion-based continuous improvements.