Module on Soft Skills for Executives
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This document outlines a 25-day training program on soft skills. It covers topics such as communication skills, presentation skills, leadership, team building, negotiation skills, emotional intelligence, interviews, executive effectiveness, corporate etiquette, personal grooming, and finance for non-finance managers. The goal is to help participants improve soft skills that are key to employment, such as work ethic, courtesy, teamwork, self-discipline, and language proficiency. Soft skills can determine whether someone gets hired or fired and are important for tasks like problem solving, communication, motivation, and change management.
Module on Soft Skills for Executives
- 2. Soft skills- The key to employment Performance as a manager-leader Performance as a team member Task performance Importance of illustrative soft skills : Work ethics Courtesy Teamwork Self – discipline & self – confidence Conformity to prevailing norms Language proficiency
- 3. Importance of Soft skills Could make the difference between getting hired and fired Policy formulation and implementation Size of business Coping with competition Harmonious relations Motivation Image building Personality development Career Enhancement
- 4. Importance of Soft skills 73 % of a Manager’s time is spend on communication Efficiency and success in the organization Liaison Salesmanship Training and development Bridging gap between planning and execution Greater exposure to new ideas - broader understanding of world affairs Helps to boost employee morale Overall self development
- 5. Soft skills aid in . . . Problem solving Communication Working with others Creativity Working under pressure
- 6. 4 Days Communication skills Oral communication Written communication Listening skills Interpersonal / Intrapersonal communication Telephone etiquette
- 7. 2 Days Presentation skills Preparation for a presentation Do’s and don'ts for a successful presentation Action plan for a presentation Feedback and advice Practicing for presentation Presentation skills Review of visuals Building a rapport with audience The “tell ’em” technique Overcoming stress in public speaking
- 8. 3 Days Leadership What makes a leader Concept of leadership Leadership & human behavior Leadership & communication Leadership & motivation Leadership & time management Leadership & change Brings out the leader in you Case studies
- 9. Invest in yourself . . . Know the four factor theory of leadership Know yourself Know others Know your job Know your Organization Do provide directions Do implement Do motivate
- 10. 5 Days Team Building Characteristics of effective teams Five factor personality model Team building blocks Communication within informal workgroups Self managing teams Being an effective and valuable team leader Ensuring effectiveness / performance of teams
- 11. 1 Day Negotiation skills Why negotiate Pre- negotiation Negotiation strategy Negotiation process Planning & preparation tools Negotiation review & continuous improvement Conflict negotiation “We have no choice but to negotiate in the business scenario, we can only decide how well we want to negotiate. & emerge as WINNERS ”
- 12. 1 Day Emotional Intelligence Brief History Nature of EI Importance of EI The emotional brain Domains of EI Cost of emotional illiteracy EI-the dark side
- 13. 2 Days Interview & Group Discussion Types Formats Preparations Conduct Follow-up Ethical guidelines
- 14. 2 Days Executive Effectiveness Goal setting Time management Handling stress Relationship building
- 15. 2 Days Corporate Etiquette Dining etiquette Gift giving Cross cultural communication Hotel etiquette
- 16. 1 Day Personal Grooming Basic wardrobe Dressing for interviews Friday dressing Briefcases Women executives Personal grooming
- 17. 2 Day Finance for non-finance managers Why finance matters Analyzing income statements, balance sheets and cash flow statements Establishing and managing realistic operational budgets Selecting the most profitable projects or activities Importance of depreciation & amortization Managing a profit / cost centre Budgeting
- 18. Always Remember . . . The Six most important words “I ADMIT I MADE A MISTAKE” The five most important words “YOU DID A GOOD JOB” The four most important words “WHAT IS YOUR OPINION” The three most important words “IF YOU PLEASE” The two most important words “THANK YOU” The least important word “I”