Presentation Pawlowski Easem20071012

Quality of Global E-Learning E-ASEM Conference, Oct. 12th, 2007 Prof. Dr. Jan M. Pawlowski , University of Jyväskylä, Finland & Korean German Institute of Technology, ROK

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Where I work…Jyväskylä, Finland Source: [http://www.jyu.fi/, http://www.jyvaskyla.fi/]

Where I work…Jyväskylä, Finnland Source: [http://commons.wikimedia.org/, http://www.jyvaskyla.fi/ , http://www.laajavuori.com/]

KGIT / University of Jyväskylä: History and Competencies KGIT Korean German Cooperation within the Korean German Institute of Technology Founded Sep. 2006 Research on Next Generation E-Learning Concepts and Systems Focus Areas Quality and Learning Technology Standards Ubiquitous Learning Internationalization of E-Learning Collaborative Learning Jyväskylä IT–related development projects and contract research (research, training, development, consultation) ITRI´s main expertise Enterprise Architectures Mobile Systems Software engineering Organization information management Educational technologies E-Learning Integration of KM and E-Learning Standardization, Quality Management and Assurance for E-Learning Mobile & Ambient Learning Supporting organisations to plan, implement and use e-learning solutions Planning of organisations’ development strategies Evaluation of technical solutions Models to develop the e-learning value chain Internationalization

Some scenarios Source: [http://commons.wikimedia.org/] Project Idea & Management Specification, Realization, Documentation Sales, Distribution, Usage, Evaluation Cooperation

Characteristics Economical, organizational, technological factors Strategy and management of globally distributed processes Communication in distributed teams Coordination of geographically distributed processes Technical infrastructure Usability Cultural issues Domain specific issues … Decisions: Outsourcing, Off-shoring, Accessing new markets, … Competencies: Management, cooperation, cultural issues How to include those issues into existing quality approaches?

Specific issues in Learning, Education, and Training Intercultural differences Production teams Learners Country specific… Contents Didactics Media & Communication Need to control and monitor development and learning processes

Adapting ISO/IEC 19796-1: The Reference Framework for the Description of Quality Approaches NA Needs Analysis FA Framework Analysis CD Conception/ Design DP Development/ Production IM Implementation LP Learning Process / Realization EO Evaluation/ Optimization

Step-by-Step Adaptation Involve relevant (international) actors Identify relevant processes (e.g., strategic cooperation, intercultural adaptation) Specify quality objectives (e.g., internationalization) Define methods (e.g., cultural training, communication)

Critical Issues in Global Quality: Objectives Quality Objectives Improving global cooperation Ensuring global market access Establishing global partnerships Efficiently adapting contents and didactics Assuring communication between actors Increasing intercultural competencies … Actors Trusted partners Cultural & language competencies …

Critical Issues in Global Quality: Processes and Methods Adding & Adapting Processes Including national requirements (e.g., legal regulations, specific certifications) Needs Analysis: Country-specific requirements and needs; intercultural user competencies Design and development: Adapting contents & didactics, adapting media, … Methods Establishing cooperation & trust Culture comparisons Using adaptation guidelines Training: e.g., intercultural competencies

Conclusion ISO/IEC 19796-1 is useful as a framework for developing global quality Providing general processes, extensible regarding specific issues & objectives (internationalization) 4 aspects are crucial: objectives, actors, processes and methods Adaptation guidelines for global projects are needed Building a profile of ISO/IEC 19796-1 for international companies and organizations Defining the critical success factors for global quality in an international workgroup

Prof. Dr. Jan M. Pawlowski Korean German Institute of Technology, E-Learning Research Centre University of Jyväskylä Information Technology Research Institute (ITRI) Contact: [email_address] http://www.jyu.fi/it/laitokset/titu/en http://www.kgit.re.kr

Presentation Pawlowski Easem20071012

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Presentation Pawlowski Easem20071012