Rob Rose, Software as a Service: Understanding Hosted Web Content Management Solutions

The document discusses Software as a Service (SaaS) and content management systems (CMS) delivered as SaaS. It defines SaaS as software accessed over the internet without downloading or installing. It then lists some of the "dirty little secrets" of the CMS industry, including that buying a CMS is difficult, implementations are often unsupported, and content migration is challenging. It also outlines the typical CMS services lifecycle and discusses how a CMS delivered as SaaS works, with the content managed through a workflow before being published to the hosting environment.