SAFe Implementation Unicorns at McKesson
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The document summarizes McKesson's implementation of the Scaled Agile Framework (SAFE). It discusses how McKesson added unique components like happiness metrics to measure employee satisfaction, value stream sprint retrospectives for learning and accountability, and financial KPIs for portfolio management. It describes how these "unicorns" helped McKesson successfully transform its development process, increase productivity, quality and business value while improving employee happiness since adopting SAFe.
SAFe Implementation Unicorns at McKesson
- 1. World® ’16 SAFe Implementation Unicorns at McKesson Tim Kelly - Executive Director of Technology Heather Wilson - Sr. Director of Portfolio and Program Management McKesson AMX44S AGILE MANAGEMENT
- 2. 2 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD © 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies. The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA. For Informational Purposes Only Terms of this Presentation
- 5. 5 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Introduction Bruce Lee & Unicorns “Absorb what is useful, discard what is not. Add what is uniquely yourown.” Bruce Lee
- 6. 6 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD The Team & Transformation McKesson BPS Technology team – We’re part of a Fortune Five company – The systems support over $19B of healthcare patient transactions and $650M in revenue – Our customers are largely internal Business Owners – Leveraging Scaled Agile Framework (SAFe) as our execution model § Four Trains, 23 scrum teams § Decentralized teams The Team Landscape
- 7. 7 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD The Team & Transformation Before SAFe 41% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Pre SAFe Very Happy or Excited § Lack of good measurement § Little prioritization § Little transparency to work in progress § Stakeholders not engaged § Inability to plan strategic work
- 8. 8 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD The Transformation § Transitioned into SAFe 35 weeks ago § Certified and trained our leaders and teams § Partnered with CA Technologies § Made the transformation budget neutral Transformation to SAFe
- 10. 10 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Unicorn: Portfolio Attributes to Manage the Portfolio 0 100 200 300 400 500 600 700 800 900 1000 $0 $20,000 $40,000 $60,000 $80,000 $100,000 $120,000 $140,000 $160,000 Feature Points Budgeted Revenue § Follow SAFe Portfolio Kanban § Currency is Feature Point § Added attributes for each Feature – Customer – Investment Category – Size
- 11. 11 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD 0.00 100.00 200.00 300.00 400.00 500.00 600.00 700.00 800.00 900.00 1000.00 Feature Points by Investment Mait Short Term Strategic Cost Savings TBD Maintenance 53% Short Term 21% Strategic 16% Cost Savings 10% Investment Category Maintenance Short Term Strategic Cost Savings Unicorn: Portfolio
- 12. 12 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD PI – 10 weeks PI – 8 weeks PI - 6 weeksPI -4 weeks PI – 2 weeks Unicorn: Managing the Process Leverage SAFe Lifecycle to Manage the Process § Product Managers update Product Vision § Top ten features are prioritized ahead of time using WSJF § RTE has prepared and announced events, agenda, attendance, venue § Product Management decomposes Initiatives into Features, as capacity allows § Product Managers refine the features & roughly scope the upcoming PI § Teams determine % needed for unplanned work § Program Stakeholders are Engaged § Portfolio Steering Committee meeting § Program backlog is ready and socialized with Product Owners § Product owners have team backlogs refined and ready § Product Managers update the product roadmap and finalize the feature list § PI planning: § Teams plan& commit § Business Value is collected § Vision presentation is ready and reviewed prior to event
- 13. 13 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Unicorn: Managing the Process § Organizational Sprint Retrospectives § Collaboration Tools Practices to Manage the Process
- 14. 14 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Unicorn: Metrics Key Performance Indicators 89% 92% 98% 102% 109% 92% 95% 87% 107% 99% 83% 94% 0% 50% 100% 150% PM Sol IT BI ES Business Value Delta Dolphins Cubs Braves 88% 93% 94% 93% 96% 97% 98% 97%97% 82% 84% 86% 88% 90% 92% 94% 96% 98% 100% Quality ProductivityAcceptance
- 15. 15 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Unicorn: Metrics SAFe and Happiness 41% 53% 67% 63% 59% 76% 67%67% 70% 60% 0% 10% 20% 30% 40% 50% 60% 70% 80% Pre SAFe Program Train BPS Tech BPS Business Very Happy or Excited Braves Cubs Dolphins