Scaling IT Operations in a DevOps World
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The document emphasizes the importance of integrating DevOps practices in IT teams to remain relevant in the evolving technology landscape, highlighting the need for collaboration between IT and development teams. It discusses transitioning from traditional methods to lean and agile approaches, advocating for centralized transformation, automation, and improved communication to enhance operational efficiency. The piece concludes by recommending the establishment of a culture of innovation and collaboration within teams, along with leveraging tools like Jira for scalable IT service management.
Scaling IT Operations in a DevOps World
- 1. PAUL BUFFINGTON | PRINCIPAL SOLUTION ENGINEER | SAN FRANCISCO Scaling IT Operations in a DevOps World
- 2. “IT teams must start planning for DevOps in 2017, or in 2020 you will be irrelevant.” George Spalding, VP - Pink Elephant
- 4. SERVICE MANAGEMENT web storesales payroll purchasingdata storageIT supportcollaborationemail IT Service Management
- 5. Barriers IT AND DEV TEAM BARRIERS web storesales payroll purchasingdata storageIT supportcollaborationemail IT Support toolsDev tools Service Management Release Bug Change Problem ? Incident ITDev Code
- 6. 74%…of IT teams are notified after software is operationalized into production.
- 7. 28%…of IT teams use a tool that integrates with development’s tool.
- 8. Dev and IT better together CONTIN UO U S IN TEG RATION OPERA TE DEPL O Y P LAN B U ILD C O N TIN UO US FEED B A C K COLLABORATION COLLABORATION C O N TIN UO US FEED B A C K P LAN B UILD CONTIN UO U S IN TEG RATION DEPL O Y OPERA TE C O N TIN UO US FEED B A C K Dev IT
- 10. Lean Transformation Many IT organizations are moving from legacy waterfall approach to IT projects to adopting Lean and Agile methods Scaling IT Operations Centralize Transformation Automate Communicate
- 11. A service desk built for DevOps With IT and dev teams on a shared central platform they improve visibility and collaboration. Scaling IT Operations Dev IT Centralize Transformation Automate Communicate
- 12. Open Communication Lines Improve communications with stakeholders and customers Scaling IT Operations Communicate Builds trust Cuts support costs Always up Centralize Transformation Automate
- 14. Automate repetitive tasks Streamline the way IT and dev teams work Scaling IT Operations Automation Communicate Centralize Transformation Automate
- 15. Incident Response Fast MTTR Mean Time to Resolution (MTTR) Collaboration Share Knowledge Continuous Feedback
- 16. ChatOps Incident Response Collaboration Leverages IT & dev team knowledge Collaborate in real-time Lower incident MTTR Incident swarming+ Fast MTTR = Place the tools in the middle of conversation Share Knowledge Continuous Feedback
- 20. Summary - do your homework - many great resources to start your journey! - invest in creating a team culture of innovation and collaboration - seek to understand the greatest opportunity - begin with one IT Ops/ SRE team / Learn and grow from there Q&A - JIRA Service Desk provides lean ITSM that can quickly scale across your org
- 21. Thank you! PAUL BUFFINGTON | PRINCIPAL SOLUTION ENGINEER | SAN FRANCISCO