Taming the Technology of Digital Transformation
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The document discusses the impact of digital transformation on various industries and emphasizes the need for businesses to adapt through automation, cloud services, and data-driven approaches. It outlines strategies such as leveraging microservices, adopting DevOps practices, and utilizing machine learning to enhance efficiency and responsiveness. Additionally, it advocates for creating a digital-first environment and restructuring teams and processes to better engage with customers and improve service delivery.
Taming the Technology of Digital Transformation
- 1. @AndiMann Copyright © 2016 Splunk Inc. Taming the Technology of Digital Transformation Andi Mann, Splunk @AndiMann amann@splunk.com
- 2. @AndiMann Copyright © 2016 Splunk Inc. In a World of Disruptive Digital Innovation …
- 3. @AndiMann Auto Healthcare Hotel Government Music Telecom Retail Web Banking Everything We Do Is Changing4
- 4. @AndiMann Every ‘Thing’ is Connected 5
- 5. @AndiMann Data is a Business Differentiator 6
- 6. @AndiMann The World Is Listening And Sharing 7
- 7. @AndiMann Automation is Happening … Fast! 8
- 8. @AndiMann And Artificial Intelligence is Close Behind 9
- 9. @AndiMann But IT seriously needs to up its game … 10
- 10. @AndiMann Who do you want to be? … OR … … OR … … OR … 11
- 11. @AndiMann What Can You Do?
- 12. @AndiMann Ensure Every App is Mobile and Multi-channel Source: Flickruser lukew, https://www.flickr.com/photos/lukew/10412439655(cropped for size) 13
- 13. @AndiMann Engage Customers With Social Media 14
- 14. @AndiMann Use ‘Bots’ to Automate Repetitive Tasks 15
- 15. @AndiMann Explore Your Internet of Things 16
- 16. @AndiMann Leverage Cloud Partners and Providers ON- PREMISES SOCIAL NETWORKS FINANCIAL MANAGEMENT CONTENT MANAGEMENT CRM PROJECT MANAGEMENT COLLABORATION SAAS DATA INFRASTRUCTURE COMPUTEBACKUP/ RECOVERY CDN STORAGE IAAS ANALYTICS DATA STORE CODE SERVICES API TOOLS PAAS IDE PRIVATECOMMUNITY PUBLIC HYBRID 17
- 17. @AndiMann Disintegrate Monoliths with Containers, Microservices, and Serverless 18
- 18. @AndiMann Reduce, Reuse, Recycle with MSAs Customer Lookup Shipping Request Account Update ReturnsSales Composable Applications (with microservices) ReturnsSales Customer Lookup Shipping Request Account Update Customer Lookup Shipping Request Account Update Monolithic Applications (without microservices) 19
- 19. @AndiMann Integrate with APIs A future-forward architecture to support MSAs, Cloud, MSPs, Partners, Teams More flexible Less rework Team of teams Customer Lookup Shipping Request Account Update ReturnsSales A P I A P I A P I A P I A P I A P I 20
- 20. @AndiMann API Request Get Out Of The Server Business Serverless Computing aka Function-as-a-Service (FaaS) aka Backend-as-a-Service (BaaS) Customer Lookup Shipping Request Account Update ReturnsSales A P I A P I A P I A P I A P I A P I Shipping Service A P I A P I 21
- 21. @AndiMann Host Hardware (incl Cloud) VM Management Deploy ‘lean images’ with Containers Host OS Host OS Host OS Applications hosted with virtual machines (Type2) Applications hosted with containers (Type1) Standardized system images Faster (re-)deployment Fewer resources Better host OS isolation More host OS variation Greater app compatibility Hypervisor Host Hardware (incl VM and/or Cloud) Host OS Container Management Sales Returns A/RSales Returns A/R 22
- 22. @AndiMann Accelerate Cycle Time w/ Containerized MSAs Host Hardware (incl VM and/or Cloud) Host OS Container Management Partner cloud FedEx, UPS A P I A P I API Request Customer Lookup Shipping Request Account Update Sales A P I A P I A P I A P I A P I A P I 23
- 23. @AndiMann Dev MSAs Enable Speed *and* Quality! API Request Customer Lookup Shipping Request Account Update Sales A P I A P I A P I A P I A P I A P I Customer Lookup A P I A P I Customer Lookup A P I A P I Partner cloud FedEx, UPS A P I A P I V.7 V.11 V.?? Test Prod V.8 V.8 24
- 25. @AndiMann Re-Integrate Cloud(y) (Micro)Services APPLICATIONANDDATACONSUMERS Internet of things Mobile applications Big data sources Cloud services Social networks APPLICATIONANDDATAPROVIDERS Off Premises On Premises Enterprise Services Partner Services Cloud services Mobile applications Open APIs Secure APIs 26
- 26. @AndiMann Share Services To Promote Collaboration 27
- 27. @AndiMann Share access to ‘known good (micro) services’ Business Units Technology Staff Infrastructure Services Software Services Enterprise Services Platform Services Role Based Access Controls Partner Services AUTHORISED‘KNOWNGOOD’SERVICES Self-Serve SSO 28
- 28. @AndiMann Adopt Agile and DevOps Technologies Plan Code Build Test/QA Stage Release MonitorConfig 29
- 29. @AndiMann Automate Your Delivery Workflows Continuous Integration Continuous Delivery Continuous Deployment Release Automation Process Automation/Workflow Management Config Automation Test Automation Ops Intel Data Integration/Machine Learning/DevOps Analytics Plan Code Build Test/QA Stage Release MonitorConfig 31
- 30. @AndiMann Pipeline Drives Velocity with Quality DevOps Teams iterate with continuous insights Product Owners identify new opportunities Code continuously deployed to market Business (and Auditors) have visibility Customers are happy 32
- 31. @AndiMann Tame Your Fragmented Digital Architectures 33
- 32. @AndiMann Use Automation for Complex Workflow Processes 34
- 33. @AndiMann CustOpsNetSecQADevArchPMOBiz Measure All The Things! Server, Storage. N/W Server Virtualization Operating Systems Infrastructure Applications Mobile Applications Cloud Services Custom Applications API Services Plan Code Build Test/QA Stage Release MonitorConfig 35
- 34. @AndiMann Analyze Machine Data for Complete Visibility 36
- 35. @AndiMann Enable Data-Driven Feedback loops Velocity Deliver on time & on budget IT is delivering on time, on budget IT and Business Leaders Impact Deliver code for business needs IT is achieving business goals IT and Business Leaders, Customers, Staff Show you when you deliver. And when you don’t. Quality Deliver high quality solutions We deliver a quality experience for users Dev and Ops Organizations 37
- 36. @AndiMann FixBot Sep-9 15:45 Dmitri S. Sep-9 15:34 Dmitri S. Sep-9 15:33 Integrate Data, Chat, Automation to Manage and Fix Butt… Hey Team, our new release has an issue with the build service – check it out in ITSI kanwu02:8000/en-us/app/ITSI/Building-Datagen?earliest=3600&latest=now Can you see what I am talking about? Hey Dmitri, we see it. Looks like a package has gone missing. I’ll get that fixed straight away! Great, thanks Julie. I’ll keep checking ITSI for the update to go through. @FixBot Reload Buttercup-Games-Repo source:bkp1104 and rebuild Reload complete: Buttercup-Games-Repo 0x000000 Build complete: Buttercup-Games-Repo 0x000000 Julie Q. Sep-9 15:33 Julie Q. Sep-9 15:39 38
- 37. @AndiMann IoT and Device Analytics Operational Intelligence Self-Driving Vehicles Customer Intimacy and Engagement Predictive Analytics Performance Analytics Security and Privacy High Frequency Analytics Unlock the Value of Data with Analytics 39
- 38. @AndiMann Use Live Analytics To Drive Business Priorities 40
- 39. @AndiMann Predict the Future with Machine Learning 41
- 40. @AndiMann Share Insights to Drive Continuous Improvement 42
- 41. @AndiMann Copyright © 2016 Splunk Inc. Next Steps
- 42. @AndiMann Where To Start Your Digital Transformation? Adopt new technology to deliver new digital experiences Rebuild service delivery capability with a ‘digital-first’ approach Establish new roles, teams, and processes to support digital 45