Track Welcome: Developing Breakthrough Customer Experiences [FutureStack16]
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This document outlines the proprietary information provided by New Relic, Inc., emphasizing that the content should not be construed as an offer or commitment. It discusses forward-looking statements and cautions readers about the risks and uncertainties that may affect actual results. Additionally, it touches on the concept of breakthrough customer experiences and their emphasis on empathy and detail.
Track Welcome: Developing Breakthrough Customer Experiences [FutureStack16]
- 1. Developing Breakthrough Customer Experiences Belinda Runkle, VP of Engineering @BelindaRunkle
- 2. This document and the information herein (including any information that may be incorporated by reference) is provided for informational purposes only and should not be construed as an offer, commitment, promise or obligation on behalf of New Relic, Inc. (“New Relic”) to sell securities or deliver any product, material, code, functionality, or other feature. Any information provided hereby is proprietary to New Relic and may not be replicated or disclosed without New Relic’s express written permission. Such information may contain forward-looking statements within the meaning of federal securities laws. Any statement that is not a historical fact or refers to expectations, projections, future plans, objectives, estimates, goals, or other characterizations of future events is a forward-looking statement. These forward-looking statements can often be identified as such because the context of the statement will include words such as “believes,” “anticipates,”, “expects” or words of similar import. Actual results may differ materially from those expressed in these forward-looking statements, which speak only as of the date hereof, and are subject to change at any time without notice. Existing and prospective investors, customers and other third parties transacting business with New Relic are cautioned not to place undue reliance on this forward-looking information. The achievement or success of the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause the actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect such forward-looking statements is included in the filings New Relic makes with the SEC from time to time. Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at ir.newrelic.com or the SEC’s website at www.sec.gov. New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law. New Relic makes no warranties, expressed or implied, in this document or otherwise, with respect to the information provided.
- 3. What is a breakthrough customer experience? Happy face makes us happy by Meghana Kulkarni / CC-BY-2.0 A happy man by Sukanto Debnath / CC-BY-2.0 Vermeer / Wikimedia Commons / Public Domain Amelia’s sad face by Donnie Ray Jones / CC-BY-2.0 Happy face, happy place by Zach Dischner / CC-by_2.0
- 4. Breakthrough customer experiences are never accidents
- 5. How many walks did it take? burrs and stripes socks by Martin Lopatka is licensed under CC2.0
- 7. photo by parentingupstream is licensed under CC0
- 8. Breakthrough experiences are all about the details
- 9. The gasp of joy Happy baby by Jon / CC-SA-2.0
- 10. burrs and stripes socks by Martin Lopatka is licensed under CC2.0data represented in an Interactive 3-D Form by Idaho National Laboratory / CC2.0
- 11. Thank you. Belinda Runkle, VP of Engineering @BelindaRunkle