Predictive analytics uses past data and statistical analysis to forecast future events and trends. It involves machine learning algorithms to predict the likelihood of outcomes. The key assumption is that human behavior follows patterns over time, though changes can invalidate predictive models. Managers can use predictive analysis to strengthen areas competitors are weak, target customers likely to leave, improve offerings, and enable positive customer experiences to grow existing and new customer bases. When using predictive analysis, managers should ask analysts about data sources and samples, outliers, assumptions, and conditions affecting assumptions.