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www.luxoft.com
Svetlana Mukhina
What is coaching, what is not coaching
and what is Agile coaching
Training
Friendship
Consulting
Therapy
Mentoring
Coaching
www.luxoft.com
Introduction
Svetlana Mukhina
ICAgile ICP, ICP-ATF, ICP-BVA, PSM I, CSPO, Professional Coach
Agile and career coach at Luxoft Agile Practice
Experience: 13+ years in IT, Computer Linguistics, Technical
Writing, Quality Assurance, Business Analysis, Project and program
management, Agile Coaching
Interests: Project management, Agile transformation, Career and
performance coaching, Psychology
Hobbies: Horse riding, music, poker, travelling, swimming
https://www.linkedin.com/in/svetlanamukhina
https://www.facebook.com/Svetlana.Mukhina8
www.luxoft.com
What is coaching?
ICF defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to
maximize their personal and professional potential.
ICF - www.coachfederation.org
www.luxoft.com
What is not coaching?
Training
Friendship
Consulting
Therapy
Mentoring
Coaching
www.luxoft.com
What is not coaching. Details.
• It deals with healing pain, dysfunction and conflict within an individual or in relationships. The focus is often on
resolving difficulties arising from the past that hamper an individual's emotional functioning in the present,
improving overall psychological functioning, and dealing with the present in more emotionally healthy ways.Therapy:
• Individuals or organizations retain consultants for their expertise. While consulting approaches vary widely,
the assumption is the consultant will diagnose problems and prescribe and, sometimes, implement solutions.Consulting:
• A mentor is an expert who provides wisdom and guidance based on his or her own experience. Mentoring
may include advising, counseling and coaching.Mentoring:
• Training programs are based on objectives set out by the trainer or instructor.
Training:
• it is a relationship of mutual affection between two or more people, that characterized with affection,
sympathy, empathy, honesty, altruism, mutual understanding, and compassion, enjoyment of each other's
company, trust, and the ability to be oneself, express one's feelings, and make mistakes without fear of
judgment from the friend. Friendship is more about the process, then the result.
Friendship:
www.luxoft.com
What is Agile coaching ?
www.luxoft.com
MeasuringAgilecoachcompetence
www.luxoft.com
That is, while there is value in the items on the right, we value the items on the left more.
from ICAgile, Agile Team Facilitation
Agile Practice
www.luxoft.com
from ICAgile, Agile Team Facilitation
Agile Practice
www.luxoft.com
from ICAgile, Agile Team Facilitation
Agile Practice
www.luxoft.com
from ICAgile, Agile Team Facilitation
Agile Practice
www.luxoft.com
Professional Coaching Values
People are
okay as they
are.
People
already have
all the
resources
within them to
achieve what
they want.
People always
make the best
choice they
can at the
time.
Every
behavior has
a positive
intention.
Change is
inevitable.
Based on Milton Erickson's Principles
www.luxoft.com
Agile and Professional Coaching Values
People are okay as
they are.
People already
have all the
resources within
them to achieve
what they want.
People always
make the best
choice they can
at the time.
Every behavior
has a positive
intention.
Change is
inevitable.
Customer collaboration over contract
negotiation
Individuals and interactions
over processes and tools
Responding to change over
following a plan
Working software over
comprehensive
documentation
www.luxoft.com
Why I do coaching?
Become
better
Heeling
CoolHelp
Happiness
Integration
Transformation
Transparency
Adaption
Variety
www.luxoft.com
Structure of coaching session – coaching arrow
Rapport Contract Scaling Result format Experience Actions Value Gratitude
www.luxoft.com
Coaching contract
1. What for?
inside
outside
S
M
A
R
T
3.
4. Eco-friendly
5. Scaling
6. Steps
2. Area of influence
www.luxoft.com
Powerful Questions
What is exciting to
you about this
What is the part
that is not yet
clear?
What is the
opportunity here?
What is the
challenge?
How does this fit
with your
plans/way of
life/values?
If you could do it
over again, what
would you do
differently?
What have you
tried so far? What
do you make of it
all?
What support do
you need to
accomplish it?
How can you
make sure you
remember what
you have learned?
If the same thing
came up again,
what would you
do?
If you had it to do
over again, what
would you do?
If you got it, what
would you have
What is stopping
you?
www.luxoft.com
Rapport: active
listening, powerful
questions, flow state
Contract: the best
coaching result, the
session result, the buyer?
Scaling: Where are you
now, where would you
like to be, what can we do
during the session?
Result format: positive
statement, within area of
influence, SMART, eco-
friendly
Creating experience: Dilts
pyramid, Life balance
wheel, Disney creativity
technique, Decard
coordinates
Actions: What are next
steps?
What is the value of the
session?
Thank you Check-in
ProfessionalCoaching
www.luxoft.com
Rapport: active
listening, powerful
questions, flow state
Contract: the best
coaching result, the
session result, the buyer?
Scaling: Where are you
now, where would you
like to be, what can we do
during the session?
Result format: positive
statement, within area of
influence, SMART, eco-
friendly
Creating experience: bulk
estimation, product box,
client empathy radar,
planning poker, PBR,
roles and responsibilities
workshops, story
mapping
Actions: What are next
steps?
What is the value of the
session?
Thank you Check-in
AgileCoaching
https://blogs.versionone.com/agile_management/2013/0
9/17/twelve-awesome-interactive-facilitation-techniques-
for-agile-teams/
www.luxoft.com
Manager Coach
Combining Roles
www.luxoft.com
What next?
www.luxoft.com
Agile Events
Trainings:
Certified training ICAgile Agile Fundamentals in Kiev
Registration:
• For external participants http://www.luxoft-training.ru/kurs/icagile_certified_professional_-_agile_fundamentals.html
• For Luxoft participants https://goo.gl/yhZhqZ
Certified training ICAgile Agile Teams Facilitation in Saint Petersburg
Registration:
 For external participants http://www.luxoft-training.ru/kurs/icagile_icp_agile_team_facilitation_icagile_icp-atf.html
 For Luxoft participants https://goo.gl/vtZowu
Webinars:
Set of webinars ICAgile Agile Team Facilitation
https://attendee.gotowebinar.com/register/8938199778740400388?anouncementduringwebinar
www.luxoft.com
To Ream and Watch
 My blog - https://www.linkedin.com/today/author/svetlanamukhina
 My youtube - https://www.youtube.com/channel/UC74_PjdNoIWc01Qv0yVSv7w
www.luxoft.com
www.luxoft.com
Thank you
Let’s stay in touch:
https://www.facebook.com/Svetlana.Mukhina8
https://www.linkedin.com/in/svetlanamukhina

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What is coaching, what is not coaching and what is Agile coaching

  • 1. www.luxoft.com Svetlana Mukhina What is coaching, what is not coaching and what is Agile coaching Training Friendship Consulting Therapy Mentoring Coaching
  • 2. www.luxoft.com Introduction Svetlana Mukhina ICAgile ICP, ICP-ATF, ICP-BVA, PSM I, CSPO, Professional Coach Agile and career coach at Luxoft Agile Practice Experience: 13+ years in IT, Computer Linguistics, Technical Writing, Quality Assurance, Business Analysis, Project and program management, Agile Coaching Interests: Project management, Agile transformation, Career and performance coaching, Psychology Hobbies: Horse riding, music, poker, travelling, swimming https://www.linkedin.com/in/svetlanamukhina https://www.facebook.com/Svetlana.Mukhina8
  • 3. www.luxoft.com What is coaching? ICF defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential. ICF - www.coachfederation.org
  • 4. www.luxoft.com What is not coaching? Training Friendship Consulting Therapy Mentoring Coaching
  • 5. www.luxoft.com What is not coaching. Details. • It deals with healing pain, dysfunction and conflict within an individual or in relationships. The focus is often on resolving difficulties arising from the past that hamper an individual's emotional functioning in the present, improving overall psychological functioning, and dealing with the present in more emotionally healthy ways.Therapy: • Individuals or organizations retain consultants for their expertise. While consulting approaches vary widely, the assumption is the consultant will diagnose problems and prescribe and, sometimes, implement solutions.Consulting: • A mentor is an expert who provides wisdom and guidance based on his or her own experience. Mentoring may include advising, counseling and coaching.Mentoring: • Training programs are based on objectives set out by the trainer or instructor. Training: • it is a relationship of mutual affection between two or more people, that characterized with affection, sympathy, empathy, honesty, altruism, mutual understanding, and compassion, enjoyment of each other's company, trust, and the ability to be oneself, express one's feelings, and make mistakes without fear of judgment from the friend. Friendship is more about the process, then the result. Friendship:
  • 8. www.luxoft.com That is, while there is value in the items on the right, we value the items on the left more. from ICAgile, Agile Team Facilitation Agile Practice
  • 9. www.luxoft.com from ICAgile, Agile Team Facilitation Agile Practice
  • 10. www.luxoft.com from ICAgile, Agile Team Facilitation Agile Practice
  • 11. www.luxoft.com from ICAgile, Agile Team Facilitation Agile Practice
  • 12. www.luxoft.com Professional Coaching Values People are okay as they are. People already have all the resources within them to achieve what they want. People always make the best choice they can at the time. Every behavior has a positive intention. Change is inevitable. Based on Milton Erickson's Principles
  • 13. www.luxoft.com Agile and Professional Coaching Values People are okay as they are. People already have all the resources within them to achieve what they want. People always make the best choice they can at the time. Every behavior has a positive intention. Change is inevitable. Customer collaboration over contract negotiation Individuals and interactions over processes and tools Responding to change over following a plan Working software over comprehensive documentation
  • 14. www.luxoft.com Why I do coaching? Become better Heeling CoolHelp Happiness Integration Transformation Transparency Adaption Variety
  • 15. www.luxoft.com Structure of coaching session – coaching arrow Rapport Contract Scaling Result format Experience Actions Value Gratitude
  • 16. www.luxoft.com Coaching contract 1. What for? inside outside S M A R T 3. 4. Eco-friendly 5. Scaling 6. Steps 2. Area of influence
  • 17. www.luxoft.com Powerful Questions What is exciting to you about this What is the part that is not yet clear? What is the opportunity here? What is the challenge? How does this fit with your plans/way of life/values? If you could do it over again, what would you do differently? What have you tried so far? What do you make of it all? What support do you need to accomplish it? How can you make sure you remember what you have learned? If the same thing came up again, what would you do? If you had it to do over again, what would you do? If you got it, what would you have What is stopping you?
  • 18. www.luxoft.com Rapport: active listening, powerful questions, flow state Contract: the best coaching result, the session result, the buyer? Scaling: Where are you now, where would you like to be, what can we do during the session? Result format: positive statement, within area of influence, SMART, eco- friendly Creating experience: Dilts pyramid, Life balance wheel, Disney creativity technique, Decard coordinates Actions: What are next steps? What is the value of the session? Thank you Check-in ProfessionalCoaching
  • 19. www.luxoft.com Rapport: active listening, powerful questions, flow state Contract: the best coaching result, the session result, the buyer? Scaling: Where are you now, where would you like to be, what can we do during the session? Result format: positive statement, within area of influence, SMART, eco- friendly Creating experience: bulk estimation, product box, client empathy radar, planning poker, PBR, roles and responsibilities workshops, story mapping Actions: What are next steps? What is the value of the session? Thank you Check-in AgileCoaching https://blogs.versionone.com/agile_management/2013/0 9/17/twelve-awesome-interactive-facilitation-techniques- for-agile-teams/
  • 22. www.luxoft.com Agile Events Trainings: Certified training ICAgile Agile Fundamentals in Kiev Registration: • For external participants http://www.luxoft-training.ru/kurs/icagile_certified_professional_-_agile_fundamentals.html • For Luxoft participants https://goo.gl/yhZhqZ Certified training ICAgile Agile Teams Facilitation in Saint Petersburg Registration:  For external participants http://www.luxoft-training.ru/kurs/icagile_icp_agile_team_facilitation_icagile_icp-atf.html  For Luxoft participants https://goo.gl/vtZowu Webinars: Set of webinars ICAgile Agile Team Facilitation https://attendee.gotowebinar.com/register/8938199778740400388?anouncementduringwebinar
  • 23. www.luxoft.com To Ream and Watch  My blog - https://www.linkedin.com/today/author/svetlanamukhina  My youtube - https://www.youtube.com/channel/UC74_PjdNoIWc01Qv0yVSv7w
  • 25. www.luxoft.com Thank you Let’s stay in touch: https://www.facebook.com/Svetlana.Mukhina8 https://www.linkedin.com/in/svetlanamukhina

Editor's Notes

  • #21: Discussion – it it possible to be unbiased Agile facilitator ? How we can achieve it? Why it can be necessary?