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By: The Informants
Giovanni, Judy, Jeremey Jenna, Sione,
         Robert, and Jenny
   When people interact, they will act to reduce the
    uncertainty about the other person, seeking ways
    to predict their behavior. This is particularly true
    when they first meet and they do not know one
    another. The most common way of reducing
    uncertainty is via information-seeking, questioning
    the other person, for example about their
    background. We start with the opening small-talk
    before moving on to the meat of the conversation.
    Other approaches are to find out indirectly about
    the person (e.g. by asking a friend) or to passively
    observe them.
   Fritz Heider (1896-1988) earned his doctorate in philosophy from the University of Graz.
    Worked with many renown psychologist in Europe influences include Kurt Lewin. In
    1929, Heider moved to the United States to work at Smith College and later the
    University of Kansas where he worked for the remainder of his life. In his life time he
    published The Psychology of Interpersonal Relations.
   William B. Gudykunst, professor of human communication studies at Cal State
    Fullerton and a nationally known expert on multicultural communications, died Jan.
    20 2005 at South Coast Medical Center after suffering a stroke. He was 57. Gudykunst
    was a prolific author and editor of more than 28 books. Gudykunst also authored more
    than 200 book chapters and articles for the leading scholarly journals in the
    field, including the International Journal of Intercultural Communication and Human
    Communication Research. He presented more than 90 papers before such organizations
    as the International Communication Association, International Association for Cross-
    Cultural Psychology, International Conference on Personal and Social
    Relationships, World Communication Association, British and Japanese Social
    Psychological associations and the Western Communication Association. In
    2002, Gudykunst was awarded a ―Lifetime Achievement Award‖ by the International
    Communication Association‘s Intercultural and Development Division. He was named a
    founding fellow of the International Academy for Intercultural Research in 1998 and a
    fellow of the International Communication Association in 1992. He was awarded a
    Fulbright Fellowship in 1982 to attend the Yugoslavia-United States Fulbright
    Conference on ―Communication, Society and Culture.‖
   Created by Charles R. Burger and Richard Calabrase
   Doctorate from Michigan State University is professor in the Department
    of Communication at UC Davis.
   His research include message production processes and the processing of
    threat-related messages by intuitive and rational systems.
   Former editor of Human Communication Research and co-editor of
    Communication Research. Past President of the International
    Communication Association. Berger has published a three-digit integer‘s
    worth of articles and book chapters. Among the books he has published
    are Language and Social Knowledge: Uncertainty in Interpersonal Relations
    (with James J. Bradac); a volume which received both the NCA Golden
    Anniversary Book Award and the ICA Fellows Book Award. Social
    Cognition and Communication received a book award from NCA‘s Social
    Cognition Division. He also co-edited the first edition of the Handbook of
    Communication Science and Communication and Social Influence Processes.
    His book Planning Strategic Interaction: Attaining Goals through
    Communicative Action received the NCA Interpersonal Communication
    Division‘s Gerald R. Miller Book Award. He is of NCA‘s Mark Knapp
    Award. An is a area editor for the International Encyclopedia of
    Communication.
   Richard Calabrese
   Professor of Communications at Californina State Fullerton

   Creditials include
    PhD, human communication studies, Northwestern University
    MA, English literature, Bradley University
    MA, communication studies, Bradley University
    BA, speech and drama, Loyola University Chicago
   Richard Calabrese has taught at Dominican University for over 35 years and has served on numerous
    university committees, including the board of trustees, the academic affairs committee, and the
    committee for the Masters of Science in Organization Management program. A popular and highly
    regarded professor, he received the Excellence in Teaching Award from the Brennan School of
    Business in 1995. Calabrese has participated in service learning trips with Dominican students to
    Cuernavaca, Mexico, to El Salvador, where he served as an international monitor for the country‘s
    presidential elections, and to Cuba as part of the first university-sponsored trip to the country since
    U.S. travel restrictions were eased. Through the Brennan School of Business‘s executive MBA program
    in India, Calabrese taught a two-week course on organizational behavior at the International Institute
    of Information Technology in Pune, India, where he was the first foreigner to win an outstanding
    teaching award from the institute. Since 2008, he has taught a weekly seminar series on enhancing
    workplace relationships at Alexian Brothers Medical Center.

   The fifth edition of Calabrese's textbook, Communication and Education Skills, was published in 2008.
    He has also published articles on communication and business topics including ―Developing an Anti-
    Burnout Environment,‖ ―Managing Through Group Dynamics: Leadership, Facilitation, Change, and
    Cohesiveness,‖ and ―Designing and Delivering Presentations and Workshops.‖
STRENGTHS                       WEAKNESS

   has hypothesis, uses           ?‘s thinking on are
    quantitative methods            What‘s going to happen
   People are like                 next, what‘s the person
    scientists, trying to           going to do? How are
    predict others‘ behavior.       we going to get along
                                    with this person?
UNCERTAINTY                            REDUCTION
   Influences our communication.         The process of using communication
    A negative force in reduction          to gather information about
    theory.                                someone to improve your ability to
                                           explain and predict their behaviour
   Our motive to decrease our             (towards you).
    uncertainty goes up                   Eight axioms describe how
   Anticipation of future                 uncertainty relates to other
    interaction. If you‘re expecting       variables.
    to see him/her again                  Passive strategy would just be to
    later, you‘ll be fighting that         watch them, would be to see them.
    uncertainty.                           Who they talk to, who they hang out
                                           with. Observe them.
   Incentive value. Does that            Active strategy. Ask other people
    person have something you‘ll           about the target uncertainty.
    like? Is this person rewarding.       Interactive strategy
    Social Exchange theory.
   Deviance Peaks our curiosity.
   Axiom 1: Given the high level of uncertainty present at the onset of the entry
    phase, as the amount of verbal communication between strangers increases, the level
    of uncertainty for each interactant in the relationship will decrease. As uncertainty is
    further reduced, the amount of verbal communication will increase.
   Axiom 2: As nonverbal warmth affiliative expressiveness increases, uncertainty
    levels will decrease in an initial interaction situation. In addition, decreases in
    uncertainty level will cause increases in nonverbal affiliative expressiveness.
   Axiom 3: High levels of uncertainty cause increases in information-seeking behavior.
    As uncertainty decline, information-seeking behavior decreases.
   Axiom 4: High levels of uncertainty in a relationship cause decreases in the Self
    discloser level of communication content. Low levels of uncertainty produce high
    levels of intimacy.
   Axiom 5: High levels of uncertainty produce high rates of reciprocity[disambiguation needed ].
    Low levels of uncertainty produce low levels of reciprocity.
   Axiom 6: Similarities between persons reduce uncertainty, while dissimilarities
    produce increases in uncertainty.
   Axiom 7: Increases in uncertainty level produce decreases in liking; decreases in
    uncertainty produce increases in liking.
   Axiom 8: Shared networks reduce uncertainty, while lack of shared networks
    increases uncertainty.[1
Upon meeting someone who sits next to you in a
class, you begin to ask questions about that person in
order to reduce uncertainty. Chances are high that they
will reciprocate and seek to reduce uncertainty as well.
   Theorem 1: The amount of talking and nonverbal communicative expressions are positively related.
   Theorem 2: The amount of communication and its intimacy level is positively related.
   Theorem 3: Time spent in interaction and questions posed are inversely related.
   Theorem 4: Time spent communicating and instance of symmetric exchanges are inversely related.
   Theorem 5: The amount of communication and liking are positively related.
   Theorem 6: The amount of communication and personal similarity are positively related.
   Theorem 7: Nonverbal expressions and intimacy level of conversation are positively related.
   Theorem 8: Nonverbal expressions and information seeking are inversely related.
   Theorem 9: Nonverbal expressions and instance of symmetrical exchange are inversely related.
   Theorem 10: Nonverbal expressions and liking are positively related.
   Theorem 11: Nonverbal expressions and similarity are positively related.
   Theorem 12: The level of communication intimacy and information seeking are inversely related.
   Theorem 13: The level of communication intimacy and instance of symmetrical exchange are inversely related.
   Theorem 14: The level of communication intimacy and liking are positively related.
   Theorem 15: The level of communication intimacy and similarity are positively related.
   Theorem 16: Posing questions and symmetrical exchanges are positively related.
   Theorem 17: Posing questions and liking are negatively related.
   Theorem 18: Posing questions and similarity are negatively related.
   Theorem 19: Instance of symmetrical exchange and liking are negatively related.
   Theorem 20: Instance of symmetrical exchange and similarity are negatively related.
   Theorem 21: Similarity and liking are positively related.
   deals with a society‘s tolerance for uncertainty and ambiguity and
    ultimately mans search for truth
   extent a culture programs its members to feel either
    uncomfortable or comfortable in unstructured situations (meaning
    unknown, surprising, and different from usual)
   Uncertainty avoiding cultures try to minimize the possibility of
    such situations by strict laws and rules, safety and security
    measures, and on the philosophical and religious level by a belief
    in absolute Truth; ‗there can only be one Truth and we have it‘.
   For example, Germans are not to keen on uncertainty, by planning
    everything carefully they try to avoid the uncertainty. In Germany
    there is a society that relies on rules, laws and regulations.
    Germany wants to reduce its risks to the minimum and proceed
    with changes step by step.
   The United States compared to the German culture Uncertainty
    avoidance in the US is relatively low, which can clearly be viewed
    through the national cultures.
   Likely & Negative or Unlikely & Positive. It‘s
    likely to happen and it‘s negative. Super
    unlikely but it‘s positive. Divergence between
    our evaluation and probability.
   Can‘t Predict what‘s going to happen. Makes it
    really hard if you would like to do something
    but you couldn‘t predict how it would run.
   Conflicting evaluation. You have either two
    positive or negative. You have two jobs both
    look good but it‘s hard to decide between
    them. Sometimes we like uncertainty.
       E.G. We don‘t like negative news, maybe the test
        was wrong... maybe you don‘t have this disease. We
        would want to increase your uncertainty to help you
        progress in an illness.
   1. Superficial – casual, public-self
    communication.
    2. Companionship – be involved in mutually
    enjoyable activity together.
    3. Friendship – share
    thoughts, feelings, hopes, etc. in a mutually
    respectful connection that values the friendship
    as more unique than connections with others.
    4. Romantic Love – takes friendship further by
    adding sensuality and passion.
   Created by Terence T. Gorski
   Changed the field of Communication and Founded
    and became President of The CENAPS® Corporation
    an acronym for Center of Applied Sciences
   Gorski holds a Bachelor in Psychology and Sociology
    from NE Illinois University and a Masters from
    Webster University. He is also a Certified Addiction
    Professional in Florida, a Master Addiction Counselor
    (MAC) and Nationally Certified Addiction Counselor
    (NCAC II) by NAADAC, and a Senior Certified
    Addiction Counselor (CSAC) in the State of Illinois.
   He has received The Father Martin Award, the Mary
    Mann Award, The Clyde and Marie Gooderham
    Award for his lifetime work in providing effective
    treatment to chronic relapsers.
   1. Time together: ―Proximity (nearness) + Time = Intimacy‖
    2. Shared experiences: share thoughts, feelings, and
    experiences honestly with the other.
    3. Depth of interpersonal exchange: sharing of personal self.
    4. Exclusivity: a decision to make this person ―special‖ in
    one‘s life—one of a kind.
    5. Collective concern: beginning to see the relationship as
    adding to one‘s identity…the ―we-ness.‖
     Being able to communicate at each level of a relationship
    is very important…
     Sometimes people confuse the levels and jump ahead in
    the phases of development without sharing and learning
    how to communicate effectively at each stage.
     At what levels are your most important relationships
    right now?
     Is there a level you are not at now with someone, but
    would like to be someday?

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Ya know

  • 1. By: The Informants Giovanni, Judy, Jeremey Jenna, Sione, Robert, and Jenny
  • 2. When people interact, they will act to reduce the uncertainty about the other person, seeking ways to predict their behavior. This is particularly true when they first meet and they do not know one another. The most common way of reducing uncertainty is via information-seeking, questioning the other person, for example about their background. We start with the opening small-talk before moving on to the meat of the conversation. Other approaches are to find out indirectly about the person (e.g. by asking a friend) or to passively observe them.
  • 3. Fritz Heider (1896-1988) earned his doctorate in philosophy from the University of Graz. Worked with many renown psychologist in Europe influences include Kurt Lewin. In 1929, Heider moved to the United States to work at Smith College and later the University of Kansas where he worked for the remainder of his life. In his life time he published The Psychology of Interpersonal Relations.  William B. Gudykunst, professor of human communication studies at Cal State Fullerton and a nationally known expert on multicultural communications, died Jan. 20 2005 at South Coast Medical Center after suffering a stroke. He was 57. Gudykunst was a prolific author and editor of more than 28 books. Gudykunst also authored more than 200 book chapters and articles for the leading scholarly journals in the field, including the International Journal of Intercultural Communication and Human Communication Research. He presented more than 90 papers before such organizations as the International Communication Association, International Association for Cross- Cultural Psychology, International Conference on Personal and Social Relationships, World Communication Association, British and Japanese Social Psychological associations and the Western Communication Association. In 2002, Gudykunst was awarded a ―Lifetime Achievement Award‖ by the International Communication Association‘s Intercultural and Development Division. He was named a founding fellow of the International Academy for Intercultural Research in 1998 and a fellow of the International Communication Association in 1992. He was awarded a Fulbright Fellowship in 1982 to attend the Yugoslavia-United States Fulbright Conference on ―Communication, Society and Culture.‖
  • 4. Created by Charles R. Burger and Richard Calabrase  Doctorate from Michigan State University is professor in the Department of Communication at UC Davis.  His research include message production processes and the processing of threat-related messages by intuitive and rational systems.  Former editor of Human Communication Research and co-editor of Communication Research. Past President of the International Communication Association. Berger has published a three-digit integer‘s worth of articles and book chapters. Among the books he has published are Language and Social Knowledge: Uncertainty in Interpersonal Relations (with James J. Bradac); a volume which received both the NCA Golden Anniversary Book Award and the ICA Fellows Book Award. Social Cognition and Communication received a book award from NCA‘s Social Cognition Division. He also co-edited the first edition of the Handbook of Communication Science and Communication and Social Influence Processes. His book Planning Strategic Interaction: Attaining Goals through Communicative Action received the NCA Interpersonal Communication Division‘s Gerald R. Miller Book Award. He is of NCA‘s Mark Knapp Award. An is a area editor for the International Encyclopedia of Communication.
  • 5. Richard Calabrese  Professor of Communications at Californina State Fullerton  Creditials include PhD, human communication studies, Northwestern University MA, English literature, Bradley University MA, communication studies, Bradley University BA, speech and drama, Loyola University Chicago  Richard Calabrese has taught at Dominican University for over 35 years and has served on numerous university committees, including the board of trustees, the academic affairs committee, and the committee for the Masters of Science in Organization Management program. A popular and highly regarded professor, he received the Excellence in Teaching Award from the Brennan School of Business in 1995. Calabrese has participated in service learning trips with Dominican students to Cuernavaca, Mexico, to El Salvador, where he served as an international monitor for the country‘s presidential elections, and to Cuba as part of the first university-sponsored trip to the country since U.S. travel restrictions were eased. Through the Brennan School of Business‘s executive MBA program in India, Calabrese taught a two-week course on organizational behavior at the International Institute of Information Technology in Pune, India, where he was the first foreigner to win an outstanding teaching award from the institute. Since 2008, he has taught a weekly seminar series on enhancing workplace relationships at Alexian Brothers Medical Center.  The fifth edition of Calabrese's textbook, Communication and Education Skills, was published in 2008. He has also published articles on communication and business topics including ―Developing an Anti- Burnout Environment,‖ ―Managing Through Group Dynamics: Leadership, Facilitation, Change, and Cohesiveness,‖ and ―Designing and Delivering Presentations and Workshops.‖
  • 6. STRENGTHS WEAKNESS  has hypothesis, uses  ?‘s thinking on are quantitative methods What‘s going to happen  People are like next, what‘s the person scientists, trying to going to do? How are predict others‘ behavior. we going to get along with this person?
  • 7. UNCERTAINTY REDUCTION  Influences our communication.  The process of using communication A negative force in reduction to gather information about theory. someone to improve your ability to explain and predict their behaviour  Our motive to decrease our (towards you). uncertainty goes up  Eight axioms describe how  Anticipation of future uncertainty relates to other interaction. If you‘re expecting variables. to see him/her again  Passive strategy would just be to later, you‘ll be fighting that watch them, would be to see them. uncertainty. Who they talk to, who they hang out with. Observe them.  Incentive value. Does that  Active strategy. Ask other people person have something you‘ll about the target uncertainty. like? Is this person rewarding.  Interactive strategy Social Exchange theory.  Deviance Peaks our curiosity.
  • 8. Axiom 1: Given the high level of uncertainty present at the onset of the entry phase, as the amount of verbal communication between strangers increases, the level of uncertainty for each interactant in the relationship will decrease. As uncertainty is further reduced, the amount of verbal communication will increase.  Axiom 2: As nonverbal warmth affiliative expressiveness increases, uncertainty levels will decrease in an initial interaction situation. In addition, decreases in uncertainty level will cause increases in nonverbal affiliative expressiveness.  Axiom 3: High levels of uncertainty cause increases in information-seeking behavior. As uncertainty decline, information-seeking behavior decreases.  Axiom 4: High levels of uncertainty in a relationship cause decreases in the Self discloser level of communication content. Low levels of uncertainty produce high levels of intimacy.  Axiom 5: High levels of uncertainty produce high rates of reciprocity[disambiguation needed ]. Low levels of uncertainty produce low levels of reciprocity.  Axiom 6: Similarities between persons reduce uncertainty, while dissimilarities produce increases in uncertainty.  Axiom 7: Increases in uncertainty level produce decreases in liking; decreases in uncertainty produce increases in liking.  Axiom 8: Shared networks reduce uncertainty, while lack of shared networks increases uncertainty.[1
  • 9. Upon meeting someone who sits next to you in a class, you begin to ask questions about that person in order to reduce uncertainty. Chances are high that they will reciprocate and seek to reduce uncertainty as well.
  • 10. Theorem 1: The amount of talking and nonverbal communicative expressions are positively related.  Theorem 2: The amount of communication and its intimacy level is positively related.  Theorem 3: Time spent in interaction and questions posed are inversely related.  Theorem 4: Time spent communicating and instance of symmetric exchanges are inversely related.  Theorem 5: The amount of communication and liking are positively related.  Theorem 6: The amount of communication and personal similarity are positively related.  Theorem 7: Nonverbal expressions and intimacy level of conversation are positively related.  Theorem 8: Nonverbal expressions and information seeking are inversely related.  Theorem 9: Nonverbal expressions and instance of symmetrical exchange are inversely related.  Theorem 10: Nonverbal expressions and liking are positively related.  Theorem 11: Nonverbal expressions and similarity are positively related.  Theorem 12: The level of communication intimacy and information seeking are inversely related.  Theorem 13: The level of communication intimacy and instance of symmetrical exchange are inversely related.  Theorem 14: The level of communication intimacy and liking are positively related.  Theorem 15: The level of communication intimacy and similarity are positively related.  Theorem 16: Posing questions and symmetrical exchanges are positively related.  Theorem 17: Posing questions and liking are negatively related.  Theorem 18: Posing questions and similarity are negatively related.  Theorem 19: Instance of symmetrical exchange and liking are negatively related.  Theorem 20: Instance of symmetrical exchange and similarity are negatively related.  Theorem 21: Similarity and liking are positively related.
  • 11. deals with a society‘s tolerance for uncertainty and ambiguity and ultimately mans search for truth  extent a culture programs its members to feel either uncomfortable or comfortable in unstructured situations (meaning unknown, surprising, and different from usual)  Uncertainty avoiding cultures try to minimize the possibility of such situations by strict laws and rules, safety and security measures, and on the philosophical and religious level by a belief in absolute Truth; ‗there can only be one Truth and we have it‘.  For example, Germans are not to keen on uncertainty, by planning everything carefully they try to avoid the uncertainty. In Germany there is a society that relies on rules, laws and regulations. Germany wants to reduce its risks to the minimum and proceed with changes step by step.  The United States compared to the German culture Uncertainty avoidance in the US is relatively low, which can clearly be viewed through the national cultures.
  • 12. Likely & Negative or Unlikely & Positive. It‘s likely to happen and it‘s negative. Super unlikely but it‘s positive. Divergence between our evaluation and probability.
  • 13. Can‘t Predict what‘s going to happen. Makes it really hard if you would like to do something but you couldn‘t predict how it would run.
  • 14. Conflicting evaluation. You have either two positive or negative. You have two jobs both look good but it‘s hard to decide between them. Sometimes we like uncertainty.  E.G. We don‘t like negative news, maybe the test was wrong... maybe you don‘t have this disease. We would want to increase your uncertainty to help you progress in an illness.
  • 15. 1. Superficial – casual, public-self communication. 2. Companionship – be involved in mutually enjoyable activity together. 3. Friendship – share thoughts, feelings, hopes, etc. in a mutually respectful connection that values the friendship as more unique than connections with others. 4. Romantic Love – takes friendship further by adding sensuality and passion.
  • 16. Created by Terence T. Gorski  Changed the field of Communication and Founded and became President of The CENAPS® Corporation an acronym for Center of Applied Sciences  Gorski holds a Bachelor in Psychology and Sociology from NE Illinois University and a Masters from Webster University. He is also a Certified Addiction Professional in Florida, a Master Addiction Counselor (MAC) and Nationally Certified Addiction Counselor (NCAC II) by NAADAC, and a Senior Certified Addiction Counselor (CSAC) in the State of Illinois.  He has received The Father Martin Award, the Mary Mann Award, The Clyde and Marie Gooderham Award for his lifetime work in providing effective treatment to chronic relapsers.
  • 17. 1. Time together: ―Proximity (nearness) + Time = Intimacy‖ 2. Shared experiences: share thoughts, feelings, and experiences honestly with the other. 3. Depth of interpersonal exchange: sharing of personal self. 4. Exclusivity: a decision to make this person ―special‖ in one‘s life—one of a kind. 5. Collective concern: beginning to see the relationship as adding to one‘s identity…the ―we-ness.‖ Being able to communicate at each level of a relationship is very important… Sometimes people confuse the levels and jump ahead in the phases of development without sharing and learning how to communicate effectively at each stage. At what levels are your most important relationships right now? Is there a level you are not at now with someone, but would like to be someday?