Yammer can help with that!
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Liz Sundet is a user experience manager and information architect who provides consulting services. She has an MBA and various certifications. In her free time, she enjoys music, her pet, and motorcycling. She provides her contact details and links to her social media profiles to encourage connecting with her. She maintains a blog on using social tools in business.
Yammer can help with that!
- 2. Yammer Can Help with That!
- 4. About Me Liz Sundet– User Experience Manager/Information Architect MBA, PMP, CBAP, CSM Adjunct Instructor – RCTC/Mayo Clinic Rochester, MN Musician: Fur-baby: Biker—”Throttles Not Pedals” Email: lsundet@earthlink.net or liz.sundet@protiviti.com Follow on Twitter: @percusn Connect with me on LinkedIn http://www.linkedin.com/in/lizsundet/ Blog: itsocialbutterfly.wordpress.com
- 5. Common Business Problems Communication Project Transparency Culture Rewards and Recognition Employee Needs Onboarding Remote Employees
- 6. Jaded Jared • As lead engineer on the migration, I’ve worked every weekend for the past 2 months and only seen my kids in the pictures on my desk. I don’t feel appreciated or valued in my job. Sometimes just a simple thank you would help.
- 8. HR department needs to respond to employees needs Human Resources department response to employees: The Human Resource department needs to be more responsive to employee questions and concerns. In many companies, the HR department is perceived as the policy making, policing arm of management. In fact, in forward thinking HR departments, responsiveness to employee needs is one of the cornerstones – aboutmoney.com
- 9. Left Yammer Post alone and responded in a positive way Worked with manager who had no idea Jared was working that hard Brought in additional help Made Jared leave after 8 hours each day
- 10. HR Heather As the HR manager, I see a loss of 35% per year of our employees, many within the first few months that have reported they don’t feel part of the culture, don’t necessarily feel welcomed and don’t know where to turn to for help. If we could combine our social network with our onboarding process, we hope to reduce the number of employees leaving by 25% the first year
- 11. HR Onboarding 500,000 new Managers each year 50% of senior outside hires fail in 1 year 50% of hourly workers leave job within 120 days
- 12. Yammer Groups New Employee joins Yammer Added to group/access to resources On-boarding happens within the social network Referenced at a later date
- 13. We just made one company out of four existing companies. While this is great for our marketing and brand strategies, our culture across all those companies is lacking. As the CEO, I feel we should have a culture of openness, transparency and working collaboratively to solve our customer and business issues. In order to do this, we will use our social network and leadership will take an active part in that social network. Culture Champion - Phil
- 14. Cognitive •Understanding of Why Change is needed Resources •Shifting resources Motivation •Need a reason to change Institutional Politics •Understanding the employees http://guides.wsj.com/management/innovation/how-to-change-your-organizations-culture/
- 15. Can you really change a culture? This is one area where we can actually see the “tail wagging the dog” in terms of making a change – Naomi Moneypenney
- 16. What Happened? • Created a Culture of “Superhero’s” • Recognition of people doing outstanding work by their peers • People loved the transparency of Yammer • Leadership was actually one of the last groups to participate when they found all the “cool kids” were on Yammer
- 17. Rewards and Recognition Roland As a marketing manager, it’s good to reward and recognize people where appropriate. I feel good about being able to say “thank you” to my staff and give them a little something extra for a job well done, especially if they have gone out of their way. We have a rewards program, but many people don’t know how to go about recognizing other people, and the entries can only be made by managers and not all employees. Creating a badge and post in Yammer allows anyone to recognize people and bring the attention to their managers so they can be put in the company wide program.
- 18. Post a recognition to Yammer Peer to Peer Recognition Increases Engagement Makes employees feel good about themselves and the jobs
- 19. “Work from Home” Wendy Working from home is great most times, but I don’t necessarily get the interaction with my co- workers, especially when I need some help I don’t know who to ask. If only there was a way to ask a question without emailing the entire company and allow me to make some great connections it would likely help my productivity
- 20. Enterprise Social Networks are “SOCIAL” Make Connections Find Similar Interests Collaborate on Projects/Work as Teams no matter the location Virtual Water Cooler
- 21. Post a question—get an answer
- 23. What is happening with this project? Tracy Transparency As a Project Manager I want everyone to know what’s happening on my projects. Using an Enterprise Social network allows me to share with everyone our successes and where we may need help and have all the documentation and collaboration together in one place.
- 24. Company profit is gained thru delighted customers Grow
- 25. Make decisions as a group Centralize, Collaborate and Share Project Files and Deliverables Innovate new ideas to solving problems Create Project Notes quickly Create external network for customers and vendors How did Yammer help with that?
- 26. Delivery Dave I’m just a delivery guy so I don’t get to interact with the executives much, but I have daily contact with customers who ask where the company is headed strategically or what the CEO proposed for this year. I feel I should know the answers to these questions as it would make my conversations easier with customers and I’m interested in knowing without wasting their time.
- 27. • Posted Question • Tagged the CEO • Shared Response • CEO “Great Question” • #Strategy
- 28. Communication Executive Forum #Hashtag Other Employees had same ?? Response there for everyone Response can happen anytime by several people
- 29. Common Business Problems Communication Project Transparency Culture Rewards and Recognition Employee Needs Onboarding Remote Employees
- 31. About Me Liz Sundet– User Experience Manager/Information Architect MBA, PMP, CBAP, CSM Adjunct Instructor – RCTC/Mayo Clinic Rochester, MN Musician: Fur-baby: Biker—”Throttles Not Pedals” Email: lsundet@earthlink.net or liz.sundet@protiviti.com Follow on Twitter: @percusn Connect with me on LinkedIn http://www.linkedin.com/in/lizsundet/ Blog: itsocialbutterfly.wordpress.com
Editor's Notes
- #2: Introduction slide
- #6: Today we will be talking about some common business problems that I have seen in the workplace that have been addressed either thru Yammer itself or in combination with SharePoint. These are user stories and all of the stories are real, however most of the people’s names have been changed. Most of these stories have happened in my workplace directly as a community manager of the ESN or consultant.
- #12: A few facts from industries today there are 500,000 new managers per year in companies nationwide. 50% of senior outside hires fail within the first year, many times because they don’t feel part of the culture. Similarily, 50% of hourly workers leave their job within 120 days. This is a lot of time and expense put into hiring new people to have this amount of turnover, only because companies can’t onboard individuals appropriately.
- #15: The Wall Street Journal’s article on “How to change your organizations culture” shows there are four areas in which people need to understand in the workplace in order to support change.
- #16: With Yammer and other ESN, if it’s administered appropriately, has community support, support from executives and other leaders, you can actually start seeing changes in the culture. This is the one area where you don’t necessarily need to match your culture with the ESN, but knowing and understanding that one will drive the other. Naomi Moneypenney put it so well in that the “tail wags the dog” in these cases.
- #19: When peers are recognized by their peers it will increase engagement in the workplace naturally. It makes people feel good about themselves and their jobs and addresses the “cognitive” need for someone to change. It can be compared in part to the amount of likes or comments that one receives on posts. That’s why, part of the job of a community manager in Yammer or other ESN’s is to make sure no post goes without a comment or a like.
- #21: An Engineer posted one day “What is the difference between Palo Alto and XXXX” A few people that weren’t engineers started posting the the distance between the two or drawing comparisons like “one is a pretty nice vacation and the other is a really nice vacation” While this doesn’t necessarily answer the engineers question, it did get some not only laughs, but drew the attention of others in the company who then responded with valuable answers. Plus it allowed others to have a little fun with it, even if they didn’t understand the two technologies.