URBACT Summer University 2013 - Labs - Human Capital - Session 2

URBACT LAB 2
“PREPARING WELL”
From Problems
to Results
&
Reviewing and
Enhancing
Evidence Base

LAB 2 OVERVIEW
• PART 1 - TRANSLATING PROBLEMS INTO RESULTS
• PART 2 - REVIEWING AND ENHANCING EVIDENCE BASE
TO SUPPORT ACTION
• PART 3 – TASK FOR ULSG@WORK SESSION
URBACT LAB 1 SESSION 2 2

ACTION PLANNING MODEL
Problems
Stakeholders
Evidence
Results
Ideas
Actions
Resources
Check
Consultation
Launch
Look at city case
Identify and engage
stakeholders
Gather evidence
Analyse the problem
Move from problems to
solutions
Translate solutions to goals
and activities
Assess and analyse risk
Consult and launch

LAB 2 PART 1
TO SUPPORT ACTION
• PART 3 – INTRODUCTION TO ULSG@WORK2

KEY CONCEPTS
PROBLEM = The key problem(s) you have identified in Lab
1 Problem Tree on your theme
RESULT = The initial impact of an intervention in terms of
how the well being of people is modified by our action

ACTION > OUTPUT > RESULT
Output = tangible
product of the
activity
Result = what is
achieved as good
for the recipient
Examples:
- Training courses for
employment
- Business start-up advice
- Collaboration workshops
and networking
- Refurbisihing city spaces
Examples:
- Sustained employment
- Survival of new business
- Better cross-cutting
collaboration
- Increased well-being and
satisfaction of
citizens, attracting
investment
Action = an
operation to
deliver results
Examples:
- Number of completed
courses
- Advice process model
- Workshop curriculums
- City model for space use

PROBLEM ANALYSIS COMING FROM LAB 1 AS
PROBLEM TREE: PROBLEM(S) TO BE ADDRESSED
7URBACT LAB 1 SESSION 2
PROBLEM(S)
Cause
Effect Effect
Cause Cause
Effect

LAB 2, ULSG SESSION 2
TASK 1: TRANSLATE PROBLEM INTO SOLUTION TREE
SOLUTION(S)
Action
Result Result
Action Action
Result
Note: defining actions is a task for next LAB 3, here just initial ideas

LAB 2, ULSG SESSION 2
TASK 2: IDENTIFY THE EXPECTED RESULTS COMING OUT OF THE
SOLUTION(S)
SOLUTION(S)
Action
Result Result
Action Action
Result

EXAMPLES: ACTIONS > SOLUTIONS > RESULTS
SOLUTION(S): BETTER SKILLS
IN LABOUR MARKET
Action: TRAINING
Result: BETTER
EMPLOYMENT
Result:
LESS BRAIN DRAIN
Action: GUIDANCE Action: WORK PRACTICE
Result: BETTER MATCH
WITH DEMAND

EXAMPLES: ACTIONS > SOLUTIONS > RESULTS
SOLUTION(S): ENHANCING
SME:S AND SELF
EMPLOYMENT
Action: NEW START-UP
ADVICE
Result: MORE
SUSTAINABLE SME:s
Result: LESS BRAIN DRAIN
Action: NEW FUNDING
ACTIVITIES
Action: INNOVATION
WORKSHOPS
Result:BETTER SERVICES
FOR CITIZENS

DELIVERABLE FROM ULSG SESSION 2 TO ULSG SESSION 2
(ACTIONS)
EXPECTED RESULTS (1 – 5) COMING OUT OF THE SOLUTION(S)
Take these results on flipchart to LAB 3
Result 1
Result 2
Result 3
xxx

LAB 2 PART 2
TO SUPPORT ACTION

EVIDENCE
• Evidence is used at different stages of the project process;
• Evidence has been used of course already in defining the problem, and in
thinking about solutions;
• Evidence is also used during the process and at the end via monitoring and
evaluation;
• Here we concentrate on broadening the horizons of evidence in the initial
stages of the process.
Evidence at planning
stage
Evidence and
monitoring during
project
Evaluation at the end
of project

SOURCES OF EVIDENCE
You are not alone…You may learn from:
• Those who have addressed the same or similar issues
• The past: What has been tried before? Why it worked/did not work?
• Colleagues in your own city: could it be that similar actions are tried in other
city quarters, how to use their lessons?
• From service users and citizens: getting feedback and ideas and co-creating?
• Other cities: Learning from good practices in other cities, national and abroad?
• Science, research and data: Learning from scientific studies about the topic at
hand? How to find them, how to “translate” them in a language accessible for
policymakers?
• Using expertise and any ‘thinking out of the box’: What type of experts would
we need? How about inviting ‘unusual suspects’, someone who could really
inspire and challenge us

’UNUSUAL SUSPECTS’
• Experts or anybody coming from
outside the people and organisations
we usually use to inform us
• In order to help us think out of the
box, to have a fresh and critical look
on what we are doing
• To be challenged and inspired
• To find new, creative ways of solving
our problems
• To broaden our horizons, to enhance
our actions and
• Get better results

EXAMPLES OF ’UNUSUAL SUSPECTS’
Copenhagen Job Centre:
• Hired Anthropologists, using co-creative methods with
customers, and made a ’walk through’ and analysis of
the whole job centre service process and then together
with staff and customers came up with innovations
City of Swindon, UK:
• Hired voluntary organisation people who lived for
weeks with troubled families, in their daily lives, in
order to bring the message ’from the inside’ for reforms
of services, which were not delivering

EVIDENCE EXPERIENCE TABLE
Source of information, data and learning What type of information, data and
learning sources you have used? What is
your experience of using them?
1. City data and other statistics
2. Evidence from past/ earlier attempts
3. Colleagues in the city
4. Users and other stakeholders
5. Other cities that face the same problem,
home or abroad
6. Science and research
7. Experts and any ’unusual suspects’

TASK IN LAB 2
1. ”BUZZ”: Discuss with the person next to you – What
sources of evidence have you used? What are your
experiences of using them?
2. Mark sources you have used in the Evidence
Experience Table
3. Review the outcome of the tally and discuss:
1. Concentration? Gaps?
2. Share experiences of using different sources
3. Where should cities improve their evidence? How?

TASK IN ULSG WORK SESSION 2:
EVIDENCE ENHANCEMENT
• What evidence is there relating to your theme on Allium?
• Are there gaps in the evidence?
• How would you want to use different evidence to improve
knowledge on your Allium Theme?
1. Discuss the questions above
2. Write ideas in Evidence Enhancement table
3. Indicate Priority order
The filled Evidence Enhancement POSTER is one of the
Deliverables of ULSG Work Session 2

EVIDENCE ENHANCEMENT TABLE
Source of evidence and learning How do you want to use these to improve the
evidence base of your Theme in Allium
Priority order 1
- 7
1. City data and other statistics
2. Evidence from past/ earlier
attempts
3. Colleagues in the city
4. Users and other stakeholders
5. Other cities that face the same
problem, home or abroad
6. Science and research
7. Experts and any ’unusual
suspects’

LAB 2 PART 1
TO SUPPORT ACTION

ULSG@WORK SESSION 2
Prepare a solid and convincing preparation plan:
• Translate problems (from Lab 1) into Results
• Fill Evidence Enhancement Table
Deliverables
• List of (at least 3) results
• Completed Evidence Enhancement Table

URBACT Summer University 2013 - Labs - Human Capital - Session 2

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