Design Thinking
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This document outlines the design thinking process, which includes 5 main steps: empathy, define, ideate, prototype, and test. Empathy involves observing and engaging with users to understand their needs. In define, insights are synthesized into a point of view and how might we questions. Ideate is focused on idea generation through brainstorming. Prototypes are created to make ideas tangible. And testing allows refining solutions based on user feedback. The overall process is non-linear and iterative with the goal of developing human-centered solutions.
Design Thinking
- 1. David Kelley: How to build your creative confidence
- 2. Design Thinking Ivy Guo Stanford University
- 4. What is Design Thinking?
- 5. Process!
- 12. WHAT is the ~ mode? Empathy is the foundation of a human-centered design process ~ - Observe View users and their behavior in the context of their lives - Engage Interact with and interview users through both scheduled and short ‘intercept’ encounters - Immerse Experience what your user experiences
- 13. Observe! Give them what they need, not what they want Pay attention to emotional touches Record it! What How Why
- 15. Interview!
- 16. - - - - - - - Prepare yourself Introduction Kickoff Build Trust Grand Tour Reflection Wrap-Up
- 19. WHAT is the mode? unpack and synthesize your empathy findings ～ into compelling needs and insights, and scope a ～ specific and meaningful challenge - POV Point of View. Provides focus and frames the problem Inspires your team - How Might We - How Might We
- 20. POV User + Need + Insight = Point of View (who) NEEDS TO (verb) B/C (insight) - Saturation Put up post-its, pictures and other artifacts that express the stories you heard and saw in your observations - Mapping Lay out maps of relevant places or times that you can identify the stories with. E.g. Empathy Map. - Grouping Find common themes among your stories
- 21. How Might We Smaller actionable pieces
- 23. WHAT is the mode? Ideate is the mode during your design process ～ ～ in which you focus on idea generation - Brainstorming The intention of brainstorming is to leverage the collective thinking of the group, by engaging with each other, listening, and building on other ideas.
- 24. Brainstorming RULES - Defer judgment - Encourage wild ideas - Build on the ideas of others - Go for volume - One conversation at a time - Headline
- 26. - - - - Prepare yourself Write fast & be visual Use humor and be playful Monitor and lead the productivity of the brainstorm - Know when to stop
- 28. WHAT is the mode? Prototyping is getting ideas and explorations ～ ～ out of your head and into the physical world - Empathy gaining deepen your understanding of the design space and your user, even at a presolution phase of your project - Exploration - Testing - Inspiration Inspire others (teammates, clients, customers, investors) by showing your vision
- 30. Prototyping for Elmo's Monster Maker iPhone App Keynote prototype
- 32. WHAT is the mode? Testing is the chance to refine our solutions ～ ～ and make them better - Refine prototypes and solutions - Learn more about users - Test and refine POV
- 35. Reflection - I LIKE - I WISH - WHAT IF
- 36. Nolan's Cheddar Commercial Mouse
- 37. Thank you! Ivy Guo 2013.5.31 Weibo: 洛真如 illinoisivyguo@gmail.com