E / Small BPR session 5 "Quality management process"
- 1. Draft / small BPR planning with second opinion Agenda Preface BPR trend Quality management story is too many steps, this solution should be shorten for visualization method. This works for discussion. Agenda 1.Objectives, Quality management implementation 2.Approach 3.What we want to change ？ 4.Steps to prototype This doc is for template, text book If you have found something to improve this, please let us know. ！ Kero.ikeda@gmail.com
- 2. BPR starting Some incidents , findings And mistakes Root Cause Analysis Hypothesis For Ｘｘｘ , it wasn’t possible. As result, it wasn’t achieved ｘｘ . Countermeasures A B Tools, Methods Proto type development Consensus building Roll out
- 3. 品質管理 Solution Map / Quality management framework CS, Sales Internal Supplier→QC team Distributors→Logistic team 1.Defect reporting Weekly Analysis, Monthly 2.Inspection 3.Update Defect report 4.Reparing 5.Stock in 10.Abandon 6.Analysis reports 7.Countermeasur es Planning 8.Approval 9.Exesution countermeasure
- 4. Solution Map / System overview Defects report anlysis QC team Internal Internet
- 5. What analysis ？ Analysis contents Cause Countermeasures and status Repairing Exchanging Abandon Costing Workload, man-hours
- 6. システムの重要項目 management framework Delivery for quality Methods •Communicati on plan •Director mtg •Manager mtg Materials •Quality goal, objectives •Quality standard •Biz guideline, rules •Change framework •Costing •WF, procedures •Defect reports •Biz process standard •Project framework •Defect No. Manage •Inspector •Contract No. •Sales No. •QM •Repairing •Calibration Code Standard Training Recall Contract •Work OrdeNo. •Status •Defect Code standards •Asset No. •Authorization Man Check points •Customer. •Sales •CS. •Product marketing •Supplier •ERP, SCM IT system •QM system •QMS framework •Biz framework •Biz system •Distributor Machine
- 7. Screen design check Screen configurations 1.Defect reporting 2.Inspection 3.Update Defect report 6.Analysis reports 7.Countermeasur es Planning 8.Approval 4.Reparing 5.Stock in 9.Exesution countermeasure 10.Abandon
- 8. Reporting design check Reporting configurations 1.Defect reporting 2.Inspection 3.Update Defect report 6.Analysis reports 7.Countermeasur es Planning 8.Approval 4.Reparing 5.Stock in 9.Exesution countermeasure 10.Abandon
- 9. Small BPR project WBS WBS 1.Hearing 4.Develop prototype 7.Roll out start 2.Root Cause 5.Evalua tion 8.Result analysis 6.Roll out Plan 9.Improve plan 3.Solutions
- 10. WBS4,5 What approach ？ We need this function. Web contents Internal process as external Workflow Approval Other departments Prototype model approach 1st 2nd 3rd It takes 3 months.
- 11. 3 months plan Prototype model approach 1st month 2nd month 3rd month テスト ドキュメント 業務運用、操作手 順 1. 不具合報 告書を起票 する 2. 検査する 3. 不具合報 告を更新す る 6. 不具合報 告を分析す る 7. 問題対応 立案する 8. 承認 4. 対応する 5. 入庫する 9. 対応案を実 施する 10. 廃棄する
- 12. Organization with Scrum framework Corporate / Program Committee Product owner Scrum facilitator Project Steering Committee CCB change control board Project manager Team Leader Scrum team Team Leader User Group Subject Matter Experts
- 13. Small project as Scrum framework implement on meeting operations Setting Item Planning meeting Product owner Discuss Item and solution Scrum facilitator Scrum team Product Backlog Item Daily meeting Evaluation Item with prototype. Review meeting
- 14. Biz org and quality manage team relations 計画 Plan Supplier 調達 Source 加工 Make Customer 出荷配送 Delivery 1. Colleting data 2. Monitoring, analysis 3.Countermeasu res 4.Evaluation HR FI/CO QM 商品企画 調達先 調達 Source 加工 Make 検査 修理 入庫 廃棄 CS 出荷配送 Delivery 顧客 営業 不具合報告