Extended ECM for SAP Solutions
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OpenText Extended ECM for SAP solutions integrates content management with SAP systems to enhance business processes, resulting in increased productivity, reduced costs, and improved collaboration. The platform supports over 5,000 joint customers and offers seamless deployment options while ensuring compliance and mitigating risks associated with content management. By embedding content services across SAP applications, businesses can access valuable insights, streamline operations, and achieve significant cost savings.
![OpenText Confidential. ©2020 All Rights Reserved. 21
Summary OpenText Extended ECM
Put Content in Business Context
CAPABILITIES BENEFITS
INTEGRATE SEAMLESSLY
Leverage master and transactional data
from ERP, CRM and HCM business
applications. Integrate in user interface of
leading business application.
AUTOMATE ECM
Create & update business workspaces
and metadata automatically – based on
templates and triggered by leading
business applications.
BROWSE SMART
Overcome static, inconsistent and
complex folder taxonomies – browse
content based on business information
models in ERP, CRM and HCM
connected workspaces in the unique
Extended ECM Smart UI.
ENHANCE PRODUCTIVITY
Provide immediate access to required
content for all process stakeholders –
inside the business application. Minimize
manual content related work.
DECIDE FASTER
Access data and content in one go and
increase insight for faster decision
making.
COLLABORATE BETTER
Share content across different
departments and people working with
different applications (e.g. SAP,
Salesforce, Microsoft Office 365)
REDUCE TIME TO VALUE
Gain business value fast by solution
accelerators for ERP, CRM & HCM. On-
premise or in the cloud.
We pretty much justified [the investment in ECM] in
the first day. When the word came around of how
easy and how beneficial . . . it comes down to how
much more productive our people are and how
much happier. Application specialist, manufacturer](https://image.slidesharecdn.com/extendedecmoverviewslideshare-200903141051/85/Extended-ECM-for-SAP-Solutions-21-320.jpg)
Extended ECM for SAP Solutions
- 1. OpenText Confidential. ©2020 All Rights Reserved. 1 OpenText Extended ECM for SAP Solutions Solution Overview May 2020 Strategic Ecosystems Team | SAP Solutions Group EMEA
- 2. OpenText Confidential. ©2020 All Rights Reserved. 2 OpenText and SAP The market leading Digital Content Platform supporting SAP customers to gain the Information Advantage and become Intelligent and Connected Enterprises 1 Team: SAP tested, licensed and unified support 5000+ joint customers 20+ Solution Extensions supporting on-premises and cloud #1 SAP ISV partner 13 year Pinnacle award winning Future proof solutions aligned to SAP Strategy Stable, industry benchmark partnership Complete suite with flexible deployment options Simplified contracting and support Mature market validated solutions Customers benefit from constant Co-Innovation Ongoing roadmap and strategic alignment
- 3. OpenText Confidential. ©2020 All Rights Reserved. 3 Why Content is a main “Building Block” of any Business Process Out of control content is a compliance risk Fragmented content prolongs cycle time Inconsistent content decrease productivity Inaccessible content impacts on service and product quality Inefficient content flows disrupt collaboration Disconnected content delivers less value
- 4. OpenText Confidential. ©2020 All Rights Reserved. 4 Increase Volume Top Performers: 86% customer retention rate over 3 years Increase Market Share Best performers have 5 times less product quality issues Increase Avg. Sales Price 40% faster publishing for localized assets Reduce Variable Costs 1,000’s of hours saved per week with central document management platform Reduce Fixed Costs $300k in savings through digitizing asset documentation Optimize SAP investment OpenText and SAP readies Hydro One for their digital era. A single intelligent and connected platform saving $12M/year Your gain with a content platform that integrates to your core business applications
- 5. OpenText Confidential. ©2020 All Rights Reserved. 5 Embedded content service allow to understand and deliver on specific customer needs with enrich products and services. Superior insight and content-enriched offerings justify higher market prices particularly in B2B business and allow to expand business and open new revenue streams. Extended ECM for SAP embeds content services in every SAP application. Reducing manual work, minimizing error, improving insight, and accelerating task execution Extended ECM for SAP can increase productivity of information workers up to 20% each and every day and free resources to grow your business without extra costs. Embedded content service allow to understand and deliver on specific customer needs with enrich products and services. Superior insight and content-enriched offerings justify higher market prices particularly in B2B business and allow to expand business and open new revenue streams. Your gain with a content platform that integrates to your core business applications Increase Volume Increase Avg. Sales Price Reduce Fixed Costs
- 6. OpenText Confidential. ©2020 All Rights Reserved. 6 Your gain with a content platform that integrates to your core business applications When S/4HANA is the key system to control procurement, sales, or material transactions a seamlessly connected content repository that is open to 3rd party applications multiplies the value of your SAP investments. Extended ECM for SAP allows to share SAP content across Salesforce, Microsoft, Oracle, industry solutions or internally developed applications and vice versa. Integrated into sales application like SAP CRM or Hybris Sales C4C Extended ECM streamlines sales processes and increases sales productivity. Insights derived from customer engagement content improve success rates. On the other hand Extended ECM also accelerates cycle times in information heavy processes and improves service quality ensuring customer satisfaction and reduced churn rates. Integrated into sales application like SAP CRM or Hybris Sales C4C Extended ECM streamlines sales processes and increases sales productivity. Insights derived from customer engagement content improve success rates. On the other hand Extended ECM also accelerates cycle times in information heavy processes and improves service quality ensuring customer satisfaction and reduced churn rates. Increase Market Share Reduce Variable Costs Optimize SAP investment
- 7. OpenText Confidential. ©2020 All Rights Reserved. 7 Increase Volume Increase Market Share Increase Avg. Sales Price Reduce Var. Costs Reduce Fixed Costs Optimize SAP investment Your gain with a content platform that integrates to your core business applications
- 8. OpenText Confidential. ©2020 All Rights Reserved. 8 FU UREOF ECMBUILD THE Applications Integrations Cloud Content Services On existing investment and leverage: Beyond Enterprise This is the future …
- 9. OpenText Confidential. ©2020 All Rights Reserved. 9 Extended Enterprise Content Management Archive Collaborate Transform Perms Version Search Metadata Workflow Capture Dispose AnnotateShare Forrester 2019: “Extended ECM is strong across all segments of content services for foundational repository services and collaborative and transactional content services. Strengths include document and records management capabilities and integration with major enterprise apps like SAP”
- 10. OpenText Confidential. ©2020 All Rights Reserved. 10 Summary OpenText Extended ECM for SAP Solutions Key Benefits of Integrating ECM and ERP CIO ECM user SAP User IT Manager Compliance Manager Leverage the investment done for standardizing processes around SAP and extended it to ECM Web-based access to SAP content All relevant information in one view Quick Search MS Office integration Offline access to content Rich ECM capabilities within SAP Access to non-SAP content Leverage existing SAP structures and data Collaboration with non- SAP and external users One Platform Strategy Reduction of training and administration costs Consolidation of IT systems and reduction of interfaces Reduce storage costs Enterprise-wide Records Management for SAP and non-SAP content Single set of retention policies to management content lifecycle Reduced corporate exposure to litigation and regulations Extend Functionality Increase Process Efficiency Reduce Cost Mitigate Risk Maximize Value of IT Investments
- 11. OpenText Confidential. ©2020 All Rights Reserved. 11 Summary OpenText Extended ECM for SAP Solutions Supporting processes end-to-end across applications BUSINESS WORKSPACE Account Executive FinanceAssistantLegal Production Service Customer Support Opportunity & Quote Campaign & Lead Gen Sales Order Engineering (Project) Production & Delivery Service
- 12. OpenText Confidential. ©2020 All Rights Reserved. 12 Business Workspaces Embedded within Business Applications Driven by Business Applications How we Achieve this?
- 13. OpenText Confidential. ©2020 All Rights Reserved. 13 SAP MM, SRM, ... Material Purch. Order SAP MM, FI-AP … Supplier SAP BP, MM, FI-AP … Equipment SAP EAM, PM… Project MS Shp. SAP PS, PPM,… Business objects • A Business Object is a meaningful entity in an organization, e.g. a Supplier, a Material,...which structures a business process • It can be used in multiple processes for different business entities and linked to other business objects
- 14. OpenText Confidential. ©2020 All Rights Reserved. 14 From Business Object to Business Workspaces Material Purchase Order Business Objects Business Workspaces Material WORKSPACE Purch. Order WORKSPACE
- 15. OpenText Confidential. ©2020 All Rights Reserved. 15 What is a Business Workspace? A Business Workspace is a Digital Twin to a real-world object like a customer, an employee, or a sales order, which is managed in a business application. Business WORKSPACE
- 16. OpenText Confidential. ©2020 All Rights Reserved. 16 Network of Business Workspaces Project Workspace Supplier Workspace
- 17. OpenText Confidential. ©2020 All Rights Reserved. 17 Process-centric Collaboration without Barriers SAP S/4HANA FIORI Microsoft Office - Teams SAP Netweaver Microsoft Office 365® ,OneDrive, SharePoint BUSINESS WORKSPACE SAP C/4HANA Content Server Mobile
- 18. OpenText Confidential. ©2020 All Rights Reserved. 18 Extended ECM On all Devices
- 19. OpenText Confidential. ©2020 All Rights Reserved. 19 Portfolio and Project Management Supplier Relationship Management Work Manager Environment, Health and Safety Management Plant Maintenance ERP Sales Transportation Management Customer Relationship Management Global Trade & Service Document Management System Fiori App Track Sales Orders Solution Manager Synchronizing with SAP ILM Master Data Governance Procurement Fiori Business Object Browsing for ADA & xECM Customer-Vendor- Integration Solution Accelerators Packaged best practice configurations for common content-driven processes within
- 20. OpenText Confidential. ©2020 All Rights Reserved. 20 Supporting any deployment model SAP ECC SRM, CRM, … S/4HANA on-premises S/4HANA Extended S/4HANA Essentials C/4HANA
- 21. OpenText Confidential. ©2020 All Rights Reserved. 21 Summary OpenText Extended ECM Put Content in Business Context CAPABILITIES BENEFITS INTEGRATE SEAMLESSLY Leverage master and transactional data from ERP, CRM and HCM business applications. Integrate in user interface of leading business application. AUTOMATE ECM Create & update business workspaces and metadata automatically – based on templates and triggered by leading business applications. BROWSE SMART Overcome static, inconsistent and complex folder taxonomies – browse content based on business information models in ERP, CRM and HCM connected workspaces in the unique Extended ECM Smart UI. ENHANCE PRODUCTIVITY Provide immediate access to required content for all process stakeholders – inside the business application. Minimize manual content related work. DECIDE FASTER Access data and content in one go and increase insight for faster decision making. COLLABORATE BETTER Share content across different departments and people working with different applications (e.g. SAP, Salesforce, Microsoft Office 365) REDUCE TIME TO VALUE Gain business value fast by solution accelerators for ERP, CRM & HCM. On- premise or in the cloud. We pretty much justified [the investment in ECM] in the first day. When the word came around of how easy and how beneficial . . . it comes down to how much more productive our people are and how much happier. Application specialist, manufacturer
- 22. OpenText Confidential. ©2020 All Rights Reserved. 22 Improving Enterprise Asset Management with ECM Example in Transportation: NMBS – Belgium Railways “The benefit of this integration is that you save time finding the right documents, you reduce the cost of manipulating these documents, and you have an accuracy of the information related to specific and critical business processes within your company.” Stephane Haelterman, Project Manager at Belgian Railways Increase Agility Agility to meet evolving customer demands. Compliance with demands for traceability, conformity, and safety certificates. Improve Efficiency All documents integrated to business processes and accessible from multiple user interfaces for operators, technicians, and engineers Reduce Costs Progressive paper cost reduction strategy – estimated EUR 3 million annual savings.
- 23. OpenText Confidential. ©2020 All Rights Reserved. 23 Fundamentally change the way to manage content Example in Utilities: HydroOne (CA) “Because of the great integration point with OpenText, Microsoft and SAP, it was a perfect roadmap for us. It was a perfect experience and we've had great success with all three of these companies to date.” Norm Crook, Director, Business IT, Hydro One Increase Agility Integration of business content with business processes in SAP. Knowledge Management to cope with an aging workforce. Improve Efficiency Optimize Damage Claims Process for distributed / linear assets. 360-degree view on all Enterprise Asset information. Compliance Regulatory Compliance and Record Keeping.
- 24. OpenText Confidential. ©2020 All Rights Reserved. 24 Managing a World Wide Project Portfolio for Prosperity Example in Portfolio Mgmt: UNIDO (AT) UNIDO is the specialized agency of the United Nations that promotes industrial development for poverty reduction. The mandate of the UNIDO is to promote and accelerate sustainable industrial development in developing countries and economies in transition. UNIDO uses OpenText ECM to manage content integrated in SAP Portfolio and Project Management. Improved Efficiency Easy access to information for stakeholder, internal and external (member states, donors) Access via SAP meta data and/or full text Integration with SAP ERP (PPM, HR, FI) & SRM Improve Agility Enhanced collaboration in projects with internal stakeholder, external parties and vendors Improved Governance Secure retention and records management Approval Workflow for submitting documents to Committees
- 25. OpenText Confidential. ©2020 All Rights Reserved. 25 52 Story Building Project for New York Times Headquarter Example in Real Estate: ForestCity (US) “The ability to use OpenText for our New York Times headquarter buildings project brings great value to Forest City. The construction team has instant access to contract documents, and notification and workflow functionalities provide our staff with visibility over project status and document location.” Ian Welles, Project Manager at Forest City Improved Efficiency One platform serving the full lifecycle of the assets that ForestCity develops & manages Easy access to project documentation or lease documents, elimination of paper trail Improve Agility Enhanced collaboration in construction projects with internal stakeholder, external parties and vendors Improved Governance Central repository for all ECM needs Secure retention and records management Sarbanes-Oxley Act Section 404 compliance
- 26. OpenText Confidential. ©2020 All Rights Reserved. 26 Real Estate Folder for Retail Shops Example in Retail: Hamm Reno (Germany) „Our goal was to provide the responsible personnel with a fast and easy access to a central real estate folder. This was 100% achieved with Document Access.“ Manfred Gries, Manager Application Administration at Hamm Reno Group GmbH Improved Efficiency Complete information of real estate from planning to store operation Specific views for different user groups like legal, marketing, store finishing teams, executive board Integrated with SAP Real Estate Improve Agility Fast access to the complete real estate information, everywhere Improved Governance Reduced legal and operational risk to loose documents in case disaster Secure long-term storage and elimination of paper archive
- 27. OpenText Confidential. ©2020 All Rights Reserved. 27 Why OpenText Extended ECM for SAP Solutions? Reduce TCO • Low implementation risk, lower upgrade efforts and TCO • Due to its seamless integration in each users preferred application & UI, xECM secures high user adoption, avoiding significant training costs • Free Solution Accelerators including corresponding configurations for SAP and OpenText reduce implementation cost and risk Reduce Risk • Achieve an unprecedented level of consistency and control by leveraging SAP data, structures and authorizations for organizing and categorizing unstructured content • Minimize the risk associated with unstructured content by controlling its complete lifecycle • Only ECM solution in the market premium-qualified, supported, maintained, and sold by SAP itself Increase Efficiency • OpenText™ Extended ECM for SAP® Solutions extends SAP business applications with comprehensive ECM capabilities, including document management, records management and collaboration • Increase process efficiency by making unstructured content easily accessible within the context of SAP business processes and by fostering collaboration
Editor's Notes
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