Lecture 03 typles of communication in organization
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This document discusses the different types of communication that occur within organizations. There are three main flows of communication: vertical communication which moves up and down the chain of command, horizontal communication between colleagues and peers, and grapevine communication which is informal information sharing. Communication networks are sets of employees who exchange information, either within organizations or within departments. Messages are transmitted through various channels including oral communication like face-to-face meetings or telephone, written communication such as memos and emails, and nonverbal communication conveyed by facial expressions, vocal tones, gestures, and posture.
Lecture 03 typles of communication in organization
- 1. 6-1 Types of communication In organization Presented by: Dr. Akhlas Ahmed Preston University
- 2. 6-2 Organizational Communication communication – the compounded interpersonal communication process across an organization Communication flows in an organization are: Organizational Vertical Horizontal Grapevine (multidirectional)
- 3. 6-3 Vertical and Horizontal Communication Vertical Communication The flow of information both up and down the chain of command Formal communication Recognized as official Status and power are not equal among participants in vertical communication • • • • Horizontal Communication The flow of information between colleagues and peers Informal communication Does not follow the chain of command Not recognized as official
- 4. 6-4 Grapevine Communication – the informal vehicle through which messages flow throughout the organization “When the grapevine allows employees to know about a management decision almost before it is made, management must be doing something right.” Grapevine
- 5. 6-5 Communication Networks networks – sets of employees who have stable contact through which information is generated and transmitted Two major types of communication networks: 1. within organizations 2. within departments and small groups Communication
- 6. 6-6 Message Transmission Channels Oral Communication Written Communication Nonverbal Communication
- 8. 6-8 Written Communication (1 of 2) With increased use of e-mail, managers substitute face-to-face communication with email Communication Objective Guidelines Memos Letters Reports Bulletin board notices Posters Computers/e-mail Fax
- 9. 6-9 Written Communication (2 of 2) Writing skills Grammar – rules for use of the eight parts of speech To simplify grammar, we use subjects, predicates, modifiers, and connectives
- 10. 6 - 10 Nonverbal Communication Facial Expressions Vocal Qualities Gestures Posture
- 11. 6 - 11 THANKS