The document discusses neuro-linguistic programming (NLP) which is a method for understanding and changing thought patterns, beliefs and behaviors. It covers the four pillars of NLP: rapport, outcome orientation, sensory acuity, and behavioral flexibility. The agenda outlines an introduction to NLP including its history and applications, as well as a discussion of what NLP is, why people do what they do, and how to use NLP techniques to improve communication and achieve goals.