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The mediating effect of user satisfaction and the moderated mediating effect of AI anxiety on the relationship between perceived usefulness and subscription payment intention. (2025). Liu, Yang ; Park, Younggeun ; Wang, Huizhong.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:84:y:2025:i:c:s0969698924004727.

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  5. Rental clothing box subscription: The importance of sustainable fashion labels. (2025). Rese, Alexandra ; Baier, Daniel.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:83:y:2025:i:c:s0969698924004491.

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  6. AI assistant is my new best friend! Role of emotional disclosure, performance expectations and intention to reuse. (2025). Ishaq, Muhammad Ishtiaq ; Affandi, Sana ; Ahmad, Rehan ; Talpur, Qurat-ul-ain, ; Raza, Ali.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003837.

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  7. Customer satisfaction in the pet food subscription-based online services. (2024). Ramos, Ricardo F ; Oliveira, Pedro Miguel ; Lima, Diogo.
    In: Electronic Commerce Research.
    RePEc:spr:elcore:v:24:y:2024:i:2:d:10.1007_s10660-024-09807-8.

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  8. Optimization of travel subscription use. (2024). Jiang, Jiang ; Anderson, Chris K.
    In: Journal of Revenue and Pricing Management.
    RePEc:pal:jorapm:v:23:y:2024:i:4:d:10.1057_s41272-024-00488-4.

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  9. What makes metaverse users immersed in the flow state in an emerging market? An application of affordance theory and ISSM. (2024). Roh, Taewoo ; Xiao, Shufeng ; Il, Byung.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003084.

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  10. The effect of implementing chatbot customer service on stock returns: an event study analysis. (2023). Wiles, Michael A ; Fotheringham, Darima.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:51:y:2023:i:4:d:10.1007_s11747-022-00841-2.

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  11. AI-based chatbots in conversational commerce and their effects on product and price perceptions. (2023). Joye, Yannick ; Auruskeviciene, Vilte ; Sidlauskiene, Justina.
    In: Electronic Markets.
    RePEc:spr:elmark:v:33:y:2023:i:1:d:10.1007_s12525-023-00633-8.

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  12. Living Labs for AI-Enabled Public Services: Functional Determinants, User Satisfaction, and Continued Use. (2023). Kim, Younhee ; Myeong, Seunghwan ; Jahn, Michael.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:11:p:8672-:d:1156957.

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  13. The Effect of Using Augmented Reality Technology in Takeaway Food Packaging to Improve Young Consumers’ Negative Evaluations. (2023). Wei, Wei ; Miao, Wei ; Huang, Tingting ; Lin, Shuyuan ; Sun, Jie ; Chen, Jiangjie ; Yang, Chun ; Gu, Chao.
    In: Agriculture.
    RePEc:gam:jagris:v:13:y:2023:i:2:p:335-:d:1051045.

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  14. Examining the role of consumer motivations to use voice assistants for fashion shopping: The mediating role of awe experience and eWOM. (2023). Dwivedi, Yogesh K ; Purohit, Sonal ; Filieri, Raffaele ; Kautish, Pradeep.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:190:y:2023:i:c:s0040162523000926.

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  15. How do virtual streamers affect purchase intention in the live streaming context? A presence perspective. (2023). Gao, Wei ; Guo, Qingqing ; Jiang, Ning.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923001030.

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  16. Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory. (2023). Duan, Yucong ; Xing, Xinyu ; Song, Mengmeng ; Zhang, Huixian.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s096969892300070x.

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  17. The new wave of AI-powered luxury brands online shopping experience: The role of digital multisensory cues and customers€™ engagement. (2023). Rahman, Muhammad ; Hossain, Md Afnan ; Rana, Nripendra P ; Gani, Mohammad Osman ; Muniem, Fadi Abdel ; Bag, Surajit.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:72:y:2023:i:c:s0969698923000206.

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  18. Chatbots or me? Consumers€™ switching between human agents and conversational agents. (2023). Zhang, Jin-Ting ; Li, Chia-Ying.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:72:y:2023:i:c:s0969698923000115.

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  19. Curb your enthusiasm: Examining the customer experience with Alexa and its marketing outcomes. (2023). Teixeira, Jorge Grenha ; de Oliveira, Guilherme Gouvea ; de Sousa, Glauco Henrique ; Lizarelli, Fabiane Letcia.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:71:y:2023:i:c:s0969698922003137.

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  20. Understanding the user satisfaction and loyalty of customer service chatbots. (2023). Lin, Judy Chuan-Chuan ; Hsu, Chin-Lung.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:71:y:2023:i:c:s0969698922003046.

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  21. Chatbots in e-commerce: The effect of chatbot language style on customers€™ continuance usage intention and attitude toward brand. (2023). Wang, Rui ; Li, Meichan.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:71:y:2023:i:c:s0969698922003022.

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  22. Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation. (2023). Li, Sixian ; Duan, Jinyun ; Peluso, Alessandro M.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002326.

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  23. Artificial intelligence empowered conversational agents: A systematic literature review and research agenda. (2023). Hashemi, Novin ; Mariani, Marcello M ; Wirtz, Jochen.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:161:y:2023:i:c:s0148296323001960.

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  24. Preinstalled functionality as a service. (2023). Dhebar, Anirudh.
    In: Business Horizons.
    RePEc:eee:bushor:v:66:y:2023:i:5:p:643-653.

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  25. Artificial intelligence changes the way we work: A close look at innovating with chatbots. (2023). Wang, Xuequn ; Lin, Xiaolin ; Shao, Bin.
    In: Journal of the Association for Information Science & Technology.
    RePEc:bla:jinfst:v:74:y:2023:i:3:p:339-353.

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  26. Calming the customers by AI: Investigating the role of chatbot acting-cute strategies in soothing negative customer emotions. (2022). Zhang, Tao ; Xian, Junjie ; Chen, Hui ; Feng, Chao.
    In: Electronic Markets.
    RePEc:spr:elmark:v:32:y:2022:i:4:d:10.1007_s12525-022-00596-2.

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  27. Ears on the Street: Practitioner Opinions on What Competencies Sales Executives Need and How to Develop Them. (2022). Schmidt, Joel T ; Nachtwei, Jens ; Boehm-Fischer, Annina.
    In: SAGE Open.
    RePEc:sae:sagope:v:12:y:2022:i:4:p:21582440221129246.

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  28. Text Mining Approaches Oriented on Customer Care Efficiency. (2022). LEOGRANDE, ANGELO ; Magaletti, Nicola ; Cosoli, Gabriele ; Massaro, Alessandro.
    In: MPRA Paper.
    RePEc:pra:mprapa:112300.

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  29. Text Mining Approaches Oriented on Customer Care Efficiency. (2022). LEOGRANDE, ANGELO ; Giardinelli, Vito ; Magaletti, Nicola ; Cosoli, Gabriele ; Massaro, Alessandro.
    In: MPRA Paper.
    RePEc:pra:mprapa:112244.

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  30. Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth. (2022). Kilani, Nour ; Rajaobelina, Lova ; Ricard, Line ; Brun, Isabelle.
    In: Journal of Financial Services Marketing.
    RePEc:pal:jofsma:v:27:y:2022:i:3:d:10.1057_s41264-021-00119-8.

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  31. Is Artificial Intelligence Better than Manpower? The Effects of Different Types of Online Customer Services on Customer Purchase Intentions. (2022). Zhao, YU ; Zhu, Wei ; Qin, Min.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:7:p:3974-:d:781135.

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  32. COVID-19 and E-Learning Adoption in Higher Education: A Multi-Group Analysis and Recommendation. (2022). Akmal, Syed ; Mehta, Prashant ; Dash, Ganesh ; Chakraborty, Debarun.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:14:p:8799-:d:865675.

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  33. Factors Influencing Saudi Young Female Consumers’ Luxury Fashion in Saudi Arabia: Predeterminants of Culture and Lifestyles in Neom City. (2022). Algumzi, Areej.
    In: JRFM.
    RePEc:gam:jjrfmx:v:15:y:2022:i:7:p:274-:d:844366.

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  34. What influences patients continuance intention to use AI-powered service robots at hospitals? The role of individual characteristics. (2022). He, Xiaoyu ; Liu, Xiaohui ; Wang, Mengmeng ; Shen, Huizhang.
    In: Technology in Society.
    RePEc:eee:teinso:v:70:y:2022:i:c:s0160791x22001373.

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  35. Virtual agents and flow experience: An empirical examination of AI-powered chatbots. (2022). Algharabat, Raed S ; Rana, Nripendra P ; Metri, Bhimaraya ; Alalwan, Ali Abdallah ; Baabdullah, Abdullah M.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:181:y:2022:i:c:s0040162522002967.

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  36. Chatbots and service failure: When does it lead to customer aggression. (2022). Huang, Yu-Shan ; Dootson, Paula.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001370.

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  37. A strategic framework for technological innovations in support of the customer experience: A focus on luxury retailers. (2022). Pedeliento, Giuseppe ; Christodoulides, George ; Pantano, Eleonora.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:66:y:2022:i:c:s0969698922000522.

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  38. Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention. (2022). Duan, Yucong ; Xing, Xinyu ; Song, Mengmeng ; Mou, Jian ; Cohen, Jason.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:66:y:2022:i:c:s0969698921004665.

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  39. Social anxiety as a moderator in consumer willingness to accept AI assistants based on utilitarian and hedonic values. (2022). Wang, Shuman ; Yuan, Chunlin ; Zhang, Chenlei.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921004446.

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  40. “How mAy I help you today?” The use of AI chatbots in small family businesses and the moderating role of customer affective commitment. (2022). Kastanakis, Minas N ; Konstantoulaki, Kleopatra ; Rizomyliotis, Ioannis ; Kostopoulos, Ioannis ; Giovanis, Apostolos.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:153:y:2022:i:c:p:329-340.

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  41. Interacting with Chatbots: Message type and consumers control. (2022). Lee, Jong-Ho ; Song, Ji Hee ; Whang, Jeong-Bin ; Choi, Boreum.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:153:y:2022:i:c:p:309-318.

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  42. AI is better when Im sure: The influence of certainty of needs on consumers acceptance of AI chatbots. (2022). Liu, Yingyue ; Zhu, Yimin ; Wu, Jifei ; Zhang, Jiemin.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:150:y:2022:i:c:p:642-652.

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  43. Toward a luxury restaurant renewal: Antecedents and consequences of digitalized gastronomy experiences. (2022). Damperat, Maud ; el Euch, Mariem ; Salvador, Marielle ; Jeannot, Florence ; Jongmans, Eline.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:146:y:2022:i:c:p:518-539.

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  44. The effect of gender stereotypes on artificial intelligence recommendations. (2022). Sung, Yong Jun ; Ahn, Jungyong ; Kim, Jungwon.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:141:y:2022:i:c:p:50-59.

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  45. Appropriate service robots in exchange and communal relationships. (2022). Chang, Woojung ; Kim, Kyoungmi.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:141:y:2022:i:c:p:462-474.

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  46. From silos to synergies: A systematic review of luxury in marketing research. (2022). Haque, Tanjum ; Borah, Sourav Bikash ; Soni, Mauli ; Sharma, Amalesh.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:139:y:2022:i:c:p:893-907.

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  47. False idols: Unpacking the opportunities and challenges of falsity in the context of virtual influencers. (2022). Demsar, Vlad ; Sands, Sean ; Chandler, Garreth ; Ferraro, Carla.
    In: Business Horizons.
    RePEc:eee:bushor:v:65:y:2022:i:6:p:777-788.

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  48. The effect of customers’ attitudes towards chatbots on their experience and behavioral intention in Turkey. (2021). Ark, Ozgur ; Gumu, Niyazi.
    In: Interdisciplinary Description of Complex Systems - scientific journal.
    RePEc:zna:indecs:v:19:y:2021:i:4:p:420-436.

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  49. The effect of customers’ attitudes towards chatbots on their experience and behavioral intention in Turkey. (2021). Ark, Ozgur ; Gumu, Niyazi.
    In: Interdisciplinary Description of Complex Systems - scientific journal.
    RePEc:zna:indecs:v:19:y:2021:i:3:p:420-436.

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  50. Playing When Paying and What Happens Next: Customer Satisfaction and Word-of-Mouth Intention in Gambled Price Promotions. (2021). Wagner, Udo ; Akbari, Karl.
    In: Schmalenbach Journal of Business Research.
    RePEc:spr:sjobre:v:73:y:2021:i:2:d:10.1007_s41471-021-00110-y.

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  51. The role of the chatbot on customer purchase intention: towards digital relational sales. (2021). Marino, Vittoria ; lo Presti, Letizia ; Maggiore, Giulio.
    In: Italian Journal of Marketing.
    RePEc:spr:ijmark:v:2021:y:2021:i:3:d:10.1007_s43039-021-00029-6.

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  52. What makes you continuously use chatbot services? Evidence from chinese online travel agencies. (2021). Yang, Sung-Byung ; Li, Lin ; Lee, Kyung Young ; Emokpae, Emmanuel.
    In: Electronic Markets.
    RePEc:spr:elmark:v:31:y:2021:i:3:d:10.1007_s12525-020-00454-z.

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  53. Instagram Users’ Information Acceptance Process for Food-Content. (2021). Namkung, Young ; Kang, Jee-Won ; Lee, Hee-Min.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:5:p:2638-:d:508563.

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  54. “I am Delighted!”: The Effect of Perceived Customer Value on Repurchase and Advocacy Intention in B2B Express Delivery Services. (2021). Cepeda, Ignacio ; Alarcon, David ; Correa, Carlos .
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:11:p:6013-:d:562952.

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  55. Exploring the involvement-patronage link in the phygital retail experiences. (2021). Banik, Shanta.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003052.

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  56. Exploring the impact of chatbots on consumer sentiment and expectations in retail. (2021). Johnson, Lester W ; Pallant, Jason I ; Tran, Anh D.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002848.

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  57. M-commerce: The nexus between mobile shopping service quality and loyalty. (2021). Omar, Suha ; Mohsen, Kholoud ; Hsu, Jen-Hsien ; Tsimonis, Georgios ; Oozeerally, Adam.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000345.

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  58. How may I help you? Driving brand engagement through the warmth of an initial chatbot message. (2021). Romero, Marisabel ; Monahan, Lisa ; Kull, Alexander J.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:135:y:2021:i:c:p:840-850.

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  59. Intelligent purchasing: How artificial intelligence can redefine the purchasing function. (2021). Simon-Moya, Virginia ; Allal-Cherif, Oihab ; Cuenca, Antonio Carlos.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:124:y:2021:i:c:p:69-76.

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  60. Artificial Intelligence in Electronic Commerce: Basic Chatbots and Consumer Journey. (2021). Nichifor, Eliza ; Nechifor, Elena Mihaela ; Trifan, Adrian.
    In: The AMFITEATRU ECONOMIC journal.
    RePEc:aes:amfeco:v:23:y:2021:i:56:p:87.

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