1. Impact of AI-generated virtual streamer interaction on consumer purchase intention: A focus on social presence and perceived value. (2025). Cheng, Hongqing ; Chiong, Raymond ; Hasan, Najmul ; Zhang, Peilin ; Liu, Hao.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000694.

   Full description at Econpapers || Download paper

2. Optimizing cooperation mechanisms for augmented reality (AR) services: Balancing product returns, pricing, and customer satisfaction. (2025). Li, Zhitang ; He, Peng ; Xu, Henry.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000426.

   Full description at Econpapers || Download paper

3. Chatbots at the frontline: Unveiling antecedents of customers€™ willingness to accept chatbot intervention in service recovery. (2025). Chih, Wen-Hai ; Wang, Kai-Yu ; Banda, Hope Wilfred.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698925000335.

   Full description at Econpapers || Download paper

4. How language arousal affects purchase intentions in online retailing? The role of virtual versus human influencers, language typicality, and trust. (2025). Han, Yao ; Wang, Bin ; Lu, Xiaoli ; Kandampully, Jay.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004028.

   Full description at Econpapers || Download paper

5. Is it real or not? construction of meaning and identity in virtual influencer marketing. (2025). Thompson, Jamie ; Igarashi, Reika ; Krowinska, Agata ; Logan-McFarlane, Ashleigh.
   In: Journal of Business Research.
   RePEc:eee:jbrese:v:194:y:2025:i:c:s0148296325001857.

   Full description at Econpapers || Download paper

6. Virtual influencer and cultural heritage destination: Endorsement effectiveness of virtual versus human influencers. (2025). Li, Gang ; Sun, Xinru ; Zhang, KE.
   In: Annals of Tourism Research.
   RePEc:eee:anture:v:110:y:2025:i:c:s0160738324001506.

   Full description at Econpapers || Download paper

7. A survey of Emotional Artificial Intelligence and crimes: detection, prediction, challenges and future direction. (2024). Khoei, Tala Talaei ; Singh, Aditi.
   In: Journal of Computational Social Science.
   RePEc:spr:jcsosc:v:7:y:2024:i:3:d:10.1007_s42001-024-00313-3.

   Full description at Econpapers || Download paper

8. Virtual human on social media: Text mining and sentiment analysis. (2024). Li, Sihong ; Chen, Jinglong.
   In: Technology in Society.
   RePEc:eee:teinso:v:78:y:2024:i:c:s0160791x24002148.

   Full description at Econpapers || Download paper

9. From virtual voices to real impact: Authenticity, altruism, and egoism in social advocacy by human and virtual influencers. (2024). You, Leping ; Liu, Fanjue.
   In: Technological Forecasting and Social Change.
   RePEc:eee:tefoso:v:207:y:2024:i:c:s0040162524004487.

   Full description at Econpapers || Download paper

10. The impact of the Sellers facial image on consumer purchase behavior in peer-to-peer accommodation platforms. (2024). Fan, Xing ; Cheng, Xin ; Liu, Rong ; Zhang, Ning.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924002285.

    Full description at Econpapers || Download paper

11. Is virtual streamer useful? Effect of streamer type on consumer brand forgiveness when streamers make inappropriate remarks. (2024). Cui, Yunce ; Zhang, Xiaofei ; Liu, Kexi ; Xie, Jifei ; Wu, Haoyu.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001954.

    Full description at Econpapers || Download paper

12. Digital human calls you dear: How do customers respond to virtual streamers€™ social-oriented language in e-commerce livestreaming? A stereotyping perspective. (2024). Wu, Zhiqiang ; Yao, Ruiqi ; Sun, Hua ; Qi, Guijie ; Sheng, Dongfang.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001681.

    Full description at Econpapers || Download paper

13. Showing usage behavior or not? The effect of virtual influencers€™ product usage behavior on consumers. (2024). Huang, Zan ; Sun, YU ; Zhang, Jiaen ; Yang, Defeng.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001553.

    Full description at Econpapers || Download paper

14. Consumer reactions to chatbot versus human service: An investigation in the role of outcome valence and perceived empathy. (2024). Stough, Rusty A ; Huang, Dongling ; Markovitch, Dmitri G.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001437.

    Full description at Econpapers || Download paper

15. Social media influencer over-endorsement: Implications from a moderated-mediation analysis. (2024). Lim, Weng Marc ; Koay, Kian Yeik ; Cheah, Chee Wei.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001279.

    Full description at Econpapers || Download paper

16. Avatars of influence: Understanding how virtual influencers trigger consumer engagement on online booking platforms. (2024). Islam, Tahir ; Rather, Raouf Ahmad ; Akhtar, Naeem ; Pant, Manoj Kumar ; Sharma, Anshuman ; Kuzior, Aleksandra ; Hameed, Zahid.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000389.

    Full description at Econpapers || Download paper

17. From human to virtual: Unmasking consumer switching intentions to virtual influencers by an integrated fsQCA and NCA method. (2024). Shao, Zhucheng.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000110.

    Full description at Econpapers || Download paper

1. Ahn, R.J. ; Cho, S.Y. ; Tsai, S.W. Demystifying computer-generated imagery (CGI) influencers: the effect of perceived anthropomorphism and social presence on brand outcomes. 2022 J. Interact. Advert.. 1-9
   Paper not yet in RePEc: Add citation now
   
2. Aramendia-Muneta, M.E. ; Olarte-Pascual, C. ; Ollo-López, A. Key image attributes to elicit likes and comments on Instagram. 2020 J. Promot. Manag.. 1-27
   Paper not yet in RePEc: Add citation now
   
3. Araujo, T. Living up to the chatbot hype: the influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions. 2018 Comput. Hum. Behav.. 85 183-189
   Paper not yet in RePEc: Add citation now
   
4. Arsenyan, J. ; Mirowska, A. Almost human? A comparative case study on the social media presence of virtual influencers. 2021 Int. J. Hum. Comput. Stud.. 155 -
   Paper not yet in RePEc: Add citation now
   
5. Baek, T.H. ; Bakpayev, M. ; Yoon, S. ; Kim, S. Smiling AI agents: how anthropomorphism and broad smiles increase charitable giving. 2022 Int. J. Advert.. 41 850-867
   Paper not yet in RePEc: Add citation now
   
6. Baklanov, N. The Top Virtual Instagram Influencers In 2021. HypeAuditor. 2021 :
   Paper not yet in RePEc: Add citation now
   
7. Baltrusaitis, T. ; Zadeh, A. ; Lim, Y.C. ; Morency, L.-P. OpenFace 2.0: facial behavior analysis toolkit. 2018 En : 2018 13th IEEE International Conference on Automatic Face & Gesture Recognition (FG 2018). IEEE:
   Paper not yet in RePEc: Add citation now
   
8. Bass, B. ; Fink, N. ; Price, M. ; Sturre, L. ; Hentschel, E. ; Pak, R. How does anthropomorphism affect user’s trust, compliance, and performance on a decision making automation task?. 2011 En : Proceedings of the Human Factors and Ergonomics Society Annual Meeting. Sage: CA: Los Angeles, CA
   Paper not yet in RePEc: Add citation now
   
9. Beattie, A. ; Edwards, A.P. ; Edwards, C. A bot and a smile: interpersonal impressions of chatbots and humans using emoji in computer-mediated communication. 2020 Commun. Stud.. 71 409-427
   Paper not yet in RePEc: Add citation now
   
10. Bharadwaj, N. ; Ballings, M. ; Naik, P.A. ; Moore, M. ; Arat, M.M. A new livestream retail analytics framework to assess the sales impact of emotional displays. 2022 J. Market.. 86 27-47
    Paper not yet in RePEc: Add citation now
    
11. Bharadwaj, N. ; Shipley, G.M. Salesperson communication effectiveness in a digital sales interaction. 2020 Ind. Market. Manag.. 90 106-112
    Paper not yet in RePEc: Add citation now
    
12. Blondel, V.D. ; Guillaume, J.-L. ; Lambiotte, R. ; Lefebvre, E. Fast unfolding of communities in large networks. 2008 J. Stat. Mech. Theor. Exp.. 2008 -
    Paper not yet in RePEc: Add citation now
    
13. Campos, B. ; Shiota, M.N. ; Keltner, D. ; Gonzaga, G.C. ; Goetz, J.L. What is shared, what is different? Core relational themes and expressive displays of eight positive emotions. 2013 Cognit. Emot.. 27 37-52
    Paper not yet in RePEc: Add citation now
    
14. Chen, C.-P. Forming digital self and parasocial relationships on YouTube. 2016 J. Consum. Cult.. 16 232-254
    Paper not yet in RePEc: Add citation now
    
15. Chen, S.H. ; Chen, Y.H. A content-based image retrieval method based on the google cloud vision api and wordnet. 2017 En : Intelligent Information and Database Systems: 9th Asian Conference, ACIIDS 2017, Kanazawa, Japan, April 3-5, 2017, Proceedings, Part I 9. Springer International Publishing:
    Paper not yet in RePEc: Add citation now
    
16. Cheung, M.L. ; Leung, W.K. ; Aw, E.C.-X. ; Koay, K.Y. “I follow what you post!”: the role of social media influencers’ content characteristics in consumers' online brand-related activities (COBRAs). 2022 J. Retailing Consum. Serv.. 66 -
    Paper not yet in RePEc: Add citation now
    

17. Chuah, S.H.-W. ; Yu, J. The future of service: the power of emotion in human-robot interaction. 2021 J. Retailing Consum. Serv.. 61 -

18. Clark, E.A. ; Kessinger, J.N. ; Duncan, S.E. ; Bell, M.A. ; Lahne, J. ; Gallagher, D.L. ; O'Keefe, S.F. The facial action coding system for characterization of human affective response to consumer product-based stimuli: a systematic review. 2020 Front. Psychol.. 11 1-21
    Paper not yet in RePEc: Add citation now
    
19. Da Silva Oliveira, A.B. ; Chimenti, P. "Humanized robots": a proposition of categories to understand virtual influencers. 2021 Australas. J. Inf. Sys.. 25 -
    Paper not yet in RePEc: Add citation now
    

20. Deng, F. ; Jiang, X. Effects of human versus virtual human influencers on the appearance anxiety of social media users. 2023 J. Retailing Consum. Serv.. 71 -

21. Djafarova, E. ; Rushworth, C. Exploring the credibility of online celebrities' Instagram profiles in influencing the purchase decisions of young female users. 2017 Comput. Hum. Behav.. 68 1-7
    Paper not yet in RePEc: Add citation now
    
22. Drenten, J. ; Brooks, G. Celebrity 2.0: Lil Miquela and the rise of a virtual star system. 2020 Fem. Media Stud.. 20 1319-1323
    Paper not yet in RePEc: Add citation now
    
23. Egger, R. Text representations and word embeddings: vectorizing textual data. 2022 Appl. Data Sci. Tourism: Interdiscipl. Approaches, Methodol. Appl.. 335-361
    Paper not yet in RePEc: Add citation now
    
24. Ekman, P. An argument for basic emotions. 1992 Cognit. Emot.. 6 169-200
    Paper not yet in RePEc: Add citation now
    
25. Ekman, P. ; Friesen, W.V. Facial action coding system. [Database record]. 1978 APA PsycTests. -
    Paper not yet in RePEc: Add citation now
    
26. Fischer, A.H. ; Becker, D. ; Veenstra, L. Emotional mimicry in social context: the case of disgust and pride. 2012 Front. Psychol.. 3 475-
    Paper not yet in RePEc: Add citation now
    
27. Fotheringham, D. ; Wiles, M.A. The effect of implementing chatbot customer service on stock returns: an event study analysis. 2022 J. Acad. Market. Sci.. -
    Paper not yet in RePEc: Add citation now
    
28. Gambino, A. ; Fox, J. ; Ratan, R. Building a stronger CASA: extending the computers are social actors paradigm. 2020 Human-Mach. Commun.. 1 71-86
    Paper not yet in RePEc: Add citation now
    

29. Gentina, E. ; Kratzer, J. An integrative model of the influence of self-esteem on adolescents’ consumer innovativeness: the mediating role of social network position and need for uniqueness. 2020 Ind. Innovat.. 27 1110-1132

30. Goh, K.M. ; Ng, C.H. ; Lim, L.L. ; Sheikh, U.U. Micro-expression recognition: an updated review of current trends, challenges and solutions. 2020 Vis. Comput.. 36 445-468
    Paper not yet in RePEc: Add citation now
    
31. Goldenberg, A. ; Gross, J.J. Digital emotion contagion. 2020 Trends Cognit. Sci.. 24 316-328
    Paper not yet in RePEc: Add citation now
    
32. Grandey, A.A. ; Fisk, G.M. ; Mattila, A.S. ; Jansen, K.J. ; Sideman, L.A. Is “service with a smile” enough? Authenticity of positive displays during service encounters. 2005 Organ. Behav. Hum. Decis. Process.. 96 38-55
    Paper not yet in RePEc: Add citation now
    
33. Grundner, L. ; Neuhofer, B. The bright and dark sides of artificial intelligence: a futures perspective on tourist destination experiences. 2021 J. Destin. Market. Manag.. 19 -
    Paper not yet in RePEc: Add citation now
    
34. Gunnery, S.D. ; Hall, J.A. ; Ruben, M.A. The deliberate duchenne smile: individual differences in expressive control. 2013 J. Nonverbal Behav.. 37 29-41
    Paper not yet in RePEc: Add citation now
    
35. Henderson, J.M. Human gaze control during real-world scene perception. 2003 Trends Cognit. Sci.. 7 498-504
    Paper not yet in RePEc: Add citation now
    
36. Herring, S.C. The coevolution of computer-mediated communication and computer-mediated discourse analysis. 2019 Anal. Digit. Discourse. 25-67
    Paper not yet in RePEc: Add citation now
    
37. Huang, M.-H. ; Rust, R.T. Engaged to a robot? The role of AI in service. 2021 J. Serv. Res.. 24 30-41
    Paper not yet in RePEc: Add citation now
    
38. Hwang, K. ; Zhang, Q. Influence of parasocial relationship between digital celebrities and their followers on followers’ purchase and electronic word-of-mouth intentions, and persuasion knowledge. 2018 Comput. Hum. Behav.. 87 155-173
    Paper not yet in RePEc: Add citation now
    
39. Jones, A.R. ; Lee, S.-E. Factors influencing engagement in fashion brands’ Instagram posts. 2022 Fash. Pract.. 14 99-123
    Paper not yet in RePEc: Add citation now
    
40. Kim, S.H. ; Yoo, J.Y. A study on the recognition and acceptance of metaverse in the entertainment industry. 2021 J. Korea Entertain. Ind. Assoc.. 15 1-15
    Paper not yet in RePEc: Add citation now
    

41. Labrecque, L.I. Fostering consumer–brand relationships in social media environments: the role of parasocial interaction. 2014 J. Interact. Market.. 28 134-148

42. Landwehr, J.R. ; McGill, A.L. ; Herrmann, A. It's got the look: the effect of friendly and aggressive “facial” expressions on product liking and sales. 2011 J. Market.. 75 132-146
    Paper not yet in RePEc: Add citation now
    
43. Leung, F.F. ; Gu, F.F. ; Li, Y. ; Zhang, J.Z. ; Palmatier, R.W. Influencer marketing effectiveness. 2022 J. Market.. 86 93-115
    Paper not yet in RePEc: Add citation now
    

44. Leung, F.F. ; Gu, F.F. ; Palmatier, R.W. Online influencer marketing. 2022 J. Acad. Market. Sci.. 1-26

45. Li, H. ; Zhang, L. ; Hsu, C.H. Research on user-generated photos in tourism and hospitality: a systematic review and way forward. 2023 Tourism Manag.. 96 -
    Paper not yet in RePEc: Add citation now
    
46. Lim, J.S. ; Choe, M.-J. ; Zhang, J. ; Noh, G.-Y. The role of wishful identification, emotional engagement, and parasocial relationships in repeated viewing of live-streaming games: a social cognitive theory perspective. 2020 Comput. Hum. Behav.. 108 -
    Paper not yet in RePEc: Add citation now
    
47. Lin, Y. ; Yao, D. ; Chen, X. Happiness begets money: emotion and engagement in live streaming. 2021 J. Market. Res.. 58 417-438
    Paper not yet in RePEc: Add citation now
    
48. Liu, X. ; Shi, S.W. ; Teixeira, T. ; Wedel, M. Video content marketing: the making of clips. 2018 J. Market.. 82 86-101
    Paper not yet in RePEc: Add citation now
    
49. Longoni, C. ; Cian, L. Artificial intelligence in utilitarian vs. Hedonic contexts: the “word-of-machine” effect. 2022 J. Market.. 86 91-108
    Paper not yet in RePEc: Add citation now
    
50. Lou, C. ; Kiew, S.T.J. ; Chen, T. ; Lee, T.Y.M. ; Ong, J.E.C. ; Phua, Z. Authentically fake? How consumers respond to the influence of virtual influencers. 2022 J. Advert.. 1-18
    Paper not yet in RePEc: Add citation now
    

51. Ma, Z. ; Palacios, S. Image-mining: exploring the impact of video content on the success of crowdfunding. 2021 J. Market. Anal.. 9 265-285

52. Mara, M. ; Appel, M. Effects of lateral head tilt on user perceptions of humanoid and android robots. 2015 Comput. Hum. Behav.. 44 326-334
    Paper not yet in RePEc: Add citation now
    

53. McShane, L. ; Pancer, E. ; Poole, M. ; Deng, Q. Emoji, playfulness, and brand engagement on twitter. 2021 J. Interact. Market.. 53 96-110

54. Menard, S. . 2001 En : Pplied Logistic Regression Analysis. SAGE:
    Paper not yet in RePEc: Add citation now
    
55. Miao, F. ; Kozlenkova, I.V. ; Wang, H. ; Xie, T. ; Palmatier, R.W. An emerging theory of avatar marketing. 2022 J. Market.. 86 67-90
    Paper not yet in RePEc: Add citation now
    
56. Mori, M. The uncanny valley. 1970 Energy. 7 33-35
    Paper not yet in RePEc: Add citation now
    
57. Mrad, M. ; Ramadan, Z. ; Nasr, L.I. Computer-generated influencers: the rise of digital personalities. 2022 Market. Intell. Plann.. 40 589-603
    Paper not yet in RePEc: Add citation now
    
58. Nass, C. ; Brave, S. Wired for Speech: How Voice Activates and Advances the Human-Computer Relationship. 2005 MIT Press: Cambridge
    Paper not yet in RePEc: Add citation now
    
59. Nass, C. ; Moon, Y. Machines and mindlessness: social responses to computers. 2000 J. Soc. Issues. 56 81-103
    Paper not yet in RePEc: Add citation now
    
60. Nass, C. ; Steuer, J. ; Tauber, E.R. Computers are social actors. 1994 En : Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. :
    Paper not yet in RePEc: Add citation now
    

61. Ngan, H.F.B. ; Yu, C.-E. To smile or not to smile – an eye-tracking study on service recovery. 2019 Curr. Issues Tourism. 22 2327-2332

62. Pantano, E. ; Scarpi, D. I, robot, you, consumer: measuring artificial intelligence types and their effect on consumers emotions in service. 2022 J. Serv. Res.. 25 583-600
    Paper not yet in RePEc: Add citation now
    

63. Rahman, M.S. ; Bag, S. ; Hossain, M.A. ; Abdel Fattah, F.A.M. ; Gani, M.O. ; Rana, N.P. The new wave of AI-powered luxury brands online shopping experience: the role of digital multisensory cues and customers’ engagement. 2023 J. Retailing Consum. Serv.. 72 -

64. Rincon, J.A. ; Costa, A. ; Novais, P. ; Julian, V. ; Carrascosa, C. A new emotional robot assistant that facilitates human interaction and persuasion. 2019 Knowl. Inf. Syst.. 60 363-383
    Paper not yet in RePEc: Add citation now
    
65. Roberts, J.A. ; David, M.E. The social media party: fear of missing out (FoMO), social media intensity, connection, and well-being. 2020 Int. J. Hum. Comput. Interact.. 36 386-392
    Paper not yet in RePEc: Add citation now
    
66. Rose, J. ; Mackey-Kallis, S. ; Shyles, L. ; Barry, K. ; Biagini, D. ; Hart, C. ; Jack, L. Face it: the impact of gender on social media images. 2012 Commun. Q.. 60 588-607
    Paper not yet in RePEc: Add citation now
    

67. Sands, S. ; Ferraro, C. ; Demsar, V. ; Chandler, G. False idols: unpacking the opportunities and challenges of falsity in the context of virtual influencers. 2022 Bus. Horiz.. -

68. Schoner-Schatz, L. ; Hofmann, V. ; Stokburger-Sauer, N.E. Destination’s social media communication and emotions: an investigation of visit intentions, word-of-mouth and travelers’ facially expressed emotions. 2021 J. Destin. Market. Manag.. 22 -
    Paper not yet in RePEc: Add citation now
    

69. Skavronskaya, L. ; Moyle, B. ; Scott, N. The experience of novelty and the novelty of experience. 2020 Front. Psychol.. 11 322-

70. Slaby, J. ; Scheve, C. von. Affective societies: key concepts. 2019 En : Routledge Studies in Affective Societies. Routledge Taylor & Francis Group:
    Paper not yet in RePEc: Add citation now
    
71. Söderlund, M. Service robots with (perceived) theory of mind: an examination of humans’ reactions. 2022 J. Retailing Consum. Serv.. 67 -
    Paper not yet in RePEc: Add citation now
    
72. Song, S. ; Park, S. ; Park, K. Thematic Analysis of Destination Images for Social Media Engagement Marketing. 2020 Industrial Management & Data Systems:
    Paper not yet in RePEc: Add citation now
    
73. Spillner, L. ; Wenig, N. Talk to me on my level – linguistic alignment for chatbots. 2021 En : Proceedings of the 23rd International Conference on Mobile Human-Computer Interaction. ACM:
    Paper not yet in RePEc: Add citation now
    
74. Stevanovic, I. Instagram Engagement Rate Statistics – Somebody's Watching You. 2020 :
    Paper not yet in RePEc: Add citation now
    

75. Stremersch, S. ; Gonzalez, J. ; Valenti, A. ; Villanueva, J. The value of context-specific studies for marketing. 2023 J. Acad. Market. Sci.. 51 50-65

76. Swani, K. ; Milne, G.R. ; Brown, B.P. ; Assaf, A.G. ; Donthu, N. What messages to post? Evaluating the popularity of social media communications in business versus consumer markets. 2017 Ind. Market. Manag.. 62 77-87
    Paper not yet in RePEc: Add citation now
    
77. Taruffi, L. ; Skouras, S. ; Pehrs, C. ; Koelsch, S. Trait empathy shapes neural responses toward sad music. 2021 Cognit. Affect Behav. Neurosci.. 21 231-241
    Paper not yet in RePEc: Add citation now
    
78. Wang, W. Smartphones as Social Actors? Social dispositional factors in assessing anthropomorphism. 2017 Comput. Hum. Behav.. 68 334-344
    Paper not yet in RePEc: Add citation now
    
79. Wirtz, J. ; Patterson, P. ; Kunz, W. ; Gruber, T. ; Lu, V.N. ; Paluch, S. ; Martins, A. Brave new world: service robots in the frontline. 2018 J. Serv. Manag.. 29 -
    Paper not yet in RePEc: Add citation now
    
80. Xu, K. ; Chen, X. ; Huang, L. Deep mind in social responses to technologies: a new approach to explaining the Computers are Social Actors phenomena. 2022 Comput. Hum. Behav.. 134 -
    Paper not yet in RePEc: Add citation now
    
81. Yu, C.-E. Humanlike robots as employees in the hotel industry: thematic content analysis of online reviews. 2020 J. Hospit. Market. Manag.. 29 22-38
    Paper not yet in RePEc: Add citation now
    

82. Yu, J. ; Egger, R. Color and engagement in touristic Instagram pictures: a machine learning approach. 2021 Ann. Tourism Res.. -

83. Zhang, S. ; Lin, X. ; Li, X. ; Ren, A. Service robots’ anthropomorphism: dimensions, factors and internal relationships. 2022 Electron. Mark.. -

1. AI service may backfire: Reduced service warmth due to service provider transformation. (2025). Qin, Dazhi ; Yang, Yufan ; Lv, Xingyang ; Liu, Xiaoyan.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:85:y:2025:i:c:s096969892500061x.

   Full description at Econpapers || Download paper

2. Bridging the gap: Exploring the nexus of service robot personalization, customer identification, and citizenship behaviors. (2025). Gong, Taeshik.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004016.

   Full description at Econpapers || Download paper

3. Affiliative or self-defeating? Exploring the effect of humor types on customer forgiveness in the context of AI agents’ service failure. (2025). Liang, Changyong ; Zhou, Peiyu ; Xie, Yuguang ; Zhao, Shuping ; Lu, Wenxing.
   In: Journal of Business Research.
   RePEc:eee:jbrese:v:194:y:2025:i:c:s0148296325002048.

   Full description at Econpapers || Download paper

4. AN EMOTIONS MINING APPROACH TO SUPPORT ARTIFICIAL INTELLIGENCE SYSTEMS. (2024). Nacheva, Radka.
   In: Conferences of the department Informatics.
   RePEc:vrn:katinf:y:2024:i:1:p:92-104.

   Full description at Econpapers || Download paper

5. Exploring the mechanism of sustained consumer trust in AI chatbots after service failures: a perspective based on attribution and CASA theories. (2024). Zhang, YU ; Gu, Chenyu ; Zeng, Linhao.
   In: Palgrave Communications.
   RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-03879-5.

   Full description at Econpapers || Download paper

6. Encoding of multi-modal emotional information via personalized skin-integrated wireless facial interface. (2024). Lee, Pooi See ; Kim, Jiyun ; Song, Hyeonseo ; Jang, Hanhyeok.
   In: Nature Communications.
   RePEc:nat:natcom:v:15:y:2024:i:1:d:10.1038_s41467-023-44673-2.

   Full description at Econpapers || Download paper

7. Robots and emotional intelligence: A thematic analysis. (2024). Ivanov, Stanislav ; Seyitolu, Faruk.
   In: Technology in Society.
   RePEc:eee:teinso:v:77:y:2024:i:c:s0160791x24000605.

   Full description at Econpapers || Download paper

8. The adoption of social robots in service operations: A comprehensive review. (2024). Daim, Tugrul ; Mishra, Ruchi ; Kr, Rajesh ; Vishwakarma, Laxmi Pandit ; Demirkol, Denizhan.
   In: Technology in Society.
   RePEc:eee:teinso:v:76:y:2024:i:c:s0160791x23002464.

   Full description at Econpapers || Download paper

9. The impact of the Sellers facial image on consumer purchase behavior in peer-to-peer accommodation platforms. (2024). Fan, Xing ; Cheng, Xin ; Liu, Rong ; Zhang, Ning.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924002285.

   Full description at Econpapers || Download paper

10. Optimizing service encounters through mascot-like robot with a politeness strategy. (2024). Song, Mengmeng ; Zhang, Huixian.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001607.

    Full description at Econpapers || Download paper

11. Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context. (2024). Shah, Tejas R ; Kautish, Pradeep ; Mehmood, Khalid.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001218.

    Full description at Econpapers || Download paper

12. Rapport with a chatbot? The underlying role of anthropomorphism in socio-cognitive perceptions of rapport and e-word of mouth. (2024). Bahmannia, Somayeh ; Chatrath, Sarvjeet Kaur ; Johns, Raechel ; Dale, Naomi F ; Khan, Md Irfanuzzaman ; Fatima, Johra Kayeser.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923004174.

    Full description at Econpapers || Download paper

13. Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service. (2024). Xie, Yuguang ; Zhou, Peiyu ; Jiang, LI ; Liang, Changyong.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003508.

    Full description at Econpapers || Download paper

14. SIoT robots and consumer experiences in retail: Unpacking repeat purchase intention drivers leveraging computers are social actors (CASA) paradigm. (2024). de Kervenoael, Ronan ; Hasan, Rajibul ; Psylla, Evangelia ; Schwob, Alexandre.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003405.

    Full description at Econpapers || Download paper

15. How do e-commerce anchors characteristics influence consumers€™ impulse buying? An emotional contagion perspective. (2024). Chen, Xiaoting ; Zhu, Peng ; Li, LI.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003387.

    Full description at Econpapers || Download paper

16. Customer experience in AI-enabled products: Scale development and validation. (2024). Du, Qinglong ; Wang, Ping ; Li, Kunyang.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003296.

    Full description at Econpapers || Download paper

17. Think like a robot: How interactions with humanoid service robots affect consumers€™ decision strategies. (2024). Huang, Jingya ; Liao, Jiancai.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003260.

    Full description at Econpapers || Download paper

18. Artificial intelligence-generated virtual influencer: Examining the effects of emotional display on user engagement. (2024). Egger, Roman ; Fung, Kevin Kam ; Yu, Joanne ; Dickinger, Astrid.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003119.

    Full description at Econpapers || Download paper

19. Prescriptive multi-group networks: Humanoid service robots’ value co-creation and co-destruction potentials in apparel stores. (2024). Song, Christina Soyoung.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:183:y:2024:i:c:s0148296324003278.

    Full description at Econpapers || Download paper

20. Unintended consequences of humanoid service robots: A case study of public service organizations. (2024). Wang, Yazhu Maggie ; Matook, Sabine ; Dennis, Alan R.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:174:y:2024:i:c:s0148296324000134.

    Full description at Econpapers || Download paper

21. A Study on the Relationship of Artificial Intelligence Applications in HR Processes for Assessing Employee Engagement, Performance, and Job Security. (2024). Malik, Azam.
    In: International Review of Management and Marketing.
    RePEc:eco:journ3:2024-05-22.

    Full description at Econpapers || Download paper

22. Exploring robot service quality priorities for different levels of intimacy with service. (2023). Chiang, Ai-Hsuan ; Chou, Szu-Yu.
    In: Service Business.
    RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00545-9.

    Full description at Econpapers || Download paper

23. Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system. (2023). Ivanov, Stanislav ; Seyitolu, Faruk ; Webster, Craig.
    In: Service Business.
    RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00517-5.

    Full description at Econpapers || Download paper

24. Source Credibility and Emotions generated by Robot and Human Influencers: The perception of luxury brand representatives. (2023). Baudier, Patricia ; Duchemin, Marie-Helene ; de Boissieu, Elodie.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:187:y:2023:i:c:s0040162522007764.

    Full description at Econpapers || Download paper

25. Gracefully yours: Would snap judgments of ones subtle graceful movements lead to inferences about their emotional intelligence?. (2023). Dogerlioglu-Demir, Kivilcim ; Koa, Cenk ; Ng, Andy H.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s096969892300231x.

    Full description at Econpapers || Download paper

26. The influence of anthropomorphic appearance of artificial intelligence products on consumer behavior and brand evaluation under different product types. (2023). Zhang, Yaqiong ; Wang, Shifu.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001790.

    Full description at Econpapers || Download paper

27. Artificial intelligence as a boundary-crossing object for employee engagement and performance. (2023). Lin, Zhiwei ; Wong, Ipkin Anthony ; Prentice, Catherine.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923001236.

    Full description at Econpapers || Download paper

28. Trust me, Im an influencer! - Causal recipes for customer trust in artificial intelligence influencers in the retail industry. (2023). Alboqami, Hassan.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:72:y:2023:i:c:s0969698922003356.

    Full description at Econpapers || Download paper

29. Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation. (2023). Li, Sixian ; Duan, Jinyun ; Peluso, Alessandro M.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002326.

    Full description at Econpapers || Download paper

30. What Affects the Acceptance and Use of Hotel Service Robots by Elderly Customers?. (2022). Huang, Tianyang.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:23:p:16102-:d:991148.

    Full description at Econpapers || Download paper

31. Artificial Intelligence in Spinal Imaging: Current Status and Future Directions. (2022). Duan, Zhili ; Liao, Zhenhua ; Cui, Yangyang ; Liu, Weiqiang ; Wang, Song ; Zhu, Jia.
    In: IJERPH.
    RePEc:gam:jijerp:v:19:y:2022:i:18:p:11708-:d:917058.

    Full description at Econpapers || Download paper

32. The role of emotions in the consumer meaning-making of interactions with social robots. (2022). Borghi, Matteo ; Mariani, Marcello M.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:182:y:2022:i:c:s0040162522003687.

    Full description at Econpapers || Download paper

33. Overhead aversion and facial expressions in crowdfunding. (2022). Song, Sangyoung ; Jhang, Jihoon ; Yoo, Jenny Jeongeun.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:69:y:2022:i:c:s0969698922001941.

    Full description at Econpapers || Download paper

34. Chatbots and service failure: When does it lead to customer aggression. (2022). Huang, Yu-Shan ; Dootson, Paula.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001370.

    Full description at Econpapers || Download paper

35. Emotional and the normative aspects of customers€™ reviews. (2022). Pashchenko, Yana ; Islam, Tarannum ; Rahman, Mst Farjana ; Hossain, Md Shamim ; Uddin, Md Kutub.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001047.

    Full description at Econpapers || Download paper

36. The impact of service robots in retail: Exploring the effect of novelty priming on consumer behavior. (2022). Dong, Yuanyuan ; Wang, Yawei ; Zhou, Shoujiang ; Kang, QI ; Liu, Junqi.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922000959.

    Full description at Econpapers || Download paper

37. Emotional contagion triggered by online consumer reviews: Evidence from a neuroscience study. (2022). Martn-De, Mara Jos ; Jimnez-Martnez, Julio ; Constantinides, Efthymios ; Herrando, Carolina.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:67:y:2022:i:c:s0969698922000662.

    Full description at Econpapers || Download paper

38. Detection of potential customers€™ empathy behavior towards customers reviews. (2022). Rahman, Mst Farjana ; Hossain, Md Shamim.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921004471.

    Full description at Econpapers || Download paper

39. Proposal for modeling social robot acceptance by retail customers: CAN model + technophobia. (2022). Subero-Navarro, Urea ; Pelegrn-Borondo, Jorge ; Reinares-Lara, Eva ; Olarte-Pascual, Cristina.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003799.

    Full description at Econpapers || Download paper

40. Trust in humanoid robots in footwear stores: A large-N crisp-set qualitative comparative analysis (csQCA) model. (2022). Park, S.-h., ; Kim, Y.-K., ; Song, C S ; Jo, B W.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:152:y:2022:i:c:p:251-264.

    Full description at Econpapers || Download paper

41. The role of the human-robot interaction in consumers’ acceptance of humanoid retail service robots. (2022). Kim, Youn-Kyung ; Song, Christina Soyoung.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:146:y:2022:i:c:p:489-503.

    Full description at Econpapers || Download paper

42. Exploring the effect of humor in robot failure. (2022). Zhang, Yan ; Liang, Yan ; Lyu, Ting ; Yang, Hongyan ; Xu, Hong.
    In: Annals of Tourism Research.
    RePEc:eee:anture:v:95:y:2022:i:c:s0160738322000767.

    Full description at Econpapers || Download paper

43. Service robots are an option for contactless services due to the COVID-19 pandemic in the hotels. (2021). Pal, Surya Kant ; Mukherjee, Subhodeep ; Nagariya, Ramji ; Baral, Manish Mohan ; Venkataiah, Chittipaka.
    In: DECISION: Official Journal of the Indian Institute of Management Calcutta.
    RePEc:spr:decisn:v:48:y:2021:i:4:d:10.1007_s40622-021-00300-x.

    Full description at Econpapers || Download paper

44. The impact of online celebrity in livestreaming E-commerce on purchase intention from the perspective of emotional contagion. (2021). Zhao, Yijun ; Chen, Siyun ; Duan, Shen ; Meng, LU.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s096969892100299x.

    Full description at Econpapers || Download paper

45. Predictors of consumers€™ willingness to share personal information with fashion sales robots. (2021). Kim, Youn-Kyung ; Song, Christina Soyoung.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002939.

    Full description at Econpapers || Download paper

46. Exploring the impact of chatbots on consumer sentiment and expectations in retail. (2021). Johnson, Lester W ; Pallant, Jason I ; Tran, Anh D.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002848.

    Full description at Econpapers || Download paper

47. Robotic service quality €“ Scale development and validation. (2021). Nguyen, Mai ; Prentice, Catherine.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921002277.

    Full description at Econpapers || Download paper

Report date: 2025-09-29 17:13:28 || Missing content? Let us know