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2. The mediating effect of user satisfaction and the moderated mediating effect of AI anxiety on the relationship between perceived usefulness and subscription payment intention. (2025). Liu, Yang ; Park, Younggeun ; Wang, Huizhong.
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23. Standing out or fitting in? How perceived autonomy affects virtual influencer marketing outcomes. (2024). Huang, LI ; Zhang, LU ; Miao, Murong ; Zheng, Xiaoyun.
    In: Journal of Business Research.
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24. Prescriptive multi-group networks: Humanoid service robots’ value co-creation and co-destruction potentials in apparel stores. (2024). Song, Christina Soyoung.
    In: Journal of Business Research.
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25. Unintended consequences of humanoid service robots: A case study of public service organizations. (2024). Wang, Yazhu Maggie ; Matook, Sabine ; Dennis, Alan R.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:174:y:2024:i:c:s0148296324000134.

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26. A Study on the Relationship of Artificial Intelligence Applications in HR Processes for Assessing Employee Engagement, Performance, and Job Security. (2024). Malik, Azam.
    In: International Review of Management and Marketing.
    RePEc:eco:journ3:2024-05-22.

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27. Exploring robot service quality priorities for different levels of intimacy with service. (2023). Chiang, Ai-Hsuan ; Chou, Szu-Yu.
    In: Service Business.
    RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00545-9.

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28. Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system. (2023). Ivanov, Stanislav ; Seyitolu, Faruk ; Webster, Craig.
    In: Service Business.
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29. Perception carryover in cross-buying: the role of interpurchase time and product locus. (2023). Janda, Swinder ; Cho, Jihoon.
    In: Journal of Marketing Analytics.
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30. Leveraging online selling through social media influencers. (2023). Shuqair, S ; Filieri, R ; Viglia, G ; Pinto, D C ; Mattila, A.
    In: Post-Print.
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31. Source Credibility and Emotions generated by Robot and Human Influencers: The perception of luxury brand representatives. (2023). Baudier, Patricia ; Duchemin, Marie-Helene ; de Boissieu, Elodie.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:187:y:2023:i:c:s0040162522007764.

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32. Gracefully yours: Would snap judgments of ones subtle graceful movements lead to inferences about their emotional intelligence?. (2023). Dogerlioglu-Demir, Kivilcim ; Koa, Cenk ; Ng, Andy H.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s096969892300231x.

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33. The influence of anthropomorphic appearance of artificial intelligence products on consumer behavior and brand evaluation under different product types. (2023). Zhang, Yaqiong ; Wang, Shifu.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001790.

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34. Artificial intelligence as a boundary-crossing object for employee engagement and performance. (2023). Lin, Zhiwei ; Wong, Ipkin Anthony ; Prentice, Catherine.
    In: Journal of Retailing and Consumer Services.
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35. Trust me, Im an influencer! - Causal recipes for customer trust in artificial intelligence influencers in the retail industry. (2023). Alboqami, Hassan.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:72:y:2023:i:c:s0969698922003356.

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36. Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation. (2023). Li, Sixian ; Duan, Jinyun ; Peluso, Alessandro M.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002326.

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37. What Affects the Acceptance and Use of Hotel Service Robots by Elderly Customers?. (2022). Huang, Tianyang.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:23:p:16102-:d:991148.

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38. Does Greenwashing Influence the Green Product Experience in Emerging Hospitality Markets Post-COVID-19?. (2022). Ul, Qurat ; Bonn, Mark A ; Bashir, Iram ; Zhang, Hongfan.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:19:p:12313-:d:927416.

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39. Artificial Intelligence in Spinal Imaging: Current Status and Future Directions. (2022). Duan, Zhili ; Liao, Zhenhua ; Cui, Yangyang ; Liu, Weiqiang ; Wang, Song ; Zhu, Jia.
    In: IJERPH.
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40. The role of emotions in the consumer meaning-making of interactions with social robots. (2022). Borghi, Matteo ; Mariani, Marcello M.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:182:y:2022:i:c:s0040162522003687.

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41. Overhead aversion and facial expressions in crowdfunding. (2022). Song, Sangyoung ; Jhang, Jihoon ; Yoo, Jenny Jeongeun.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:69:y:2022:i:c:s0969698922001941.

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42. How to retain customers in omnichannel retailing: Considering the roles of brand experience and purchase behavior. (2022). Hsieh, Yi-Ching ; Chiu, Hung-Chang ; Yin, Chin-Ching ; Kuo, Chia-Yu.
    In: Journal of Retailing and Consumer Services.
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43. Chatbots and service failure: When does it lead to customer aggression. (2022). Huang, Yu-Shan ; Dootson, Paula.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001370.

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44. Emotional and the normative aspects of customers€™ reviews. (2022). Pashchenko, Yana ; Islam, Tarannum ; Rahman, Mst Farjana ; Hossain, Md Shamim ; Uddin, Md Kutub.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001047.

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45. The impact of service robots in retail: Exploring the effect of novelty priming on consumer behavior. (2022). Dong, Yuanyuan ; Wang, Yawei ; Zhou, Shoujiang ; Kang, QI ; Liu, Junqi.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922000959.

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46. Emotional contagion triggered by online consumer reviews: Evidence from a neuroscience study. (2022). Martn-De, Mara Jos ; Jimnez-Martnez, Julio ; Constantinides, Efthymios ; Herrando, Carolina.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:67:y:2022:i:c:s0969698922000662.

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47. Detection of potential customers€™ empathy behavior towards customers reviews. (2022). Rahman, Mst Farjana ; Hossain, Md Shamim.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921004471.

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48. Psychological comfort in service relationships: A mixed-method approach. (2022). Purohit, Sonal ; Desai, Shachi ; Radia, Karan Nilesh ; Nenavani, Jitendra.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003908.

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49. Proposal for modeling social robot acceptance by retail customers: CAN model + technophobia. (2022). Subero-Navarro, Urea ; Pelegrn-Borondo, Jorge ; Reinares-Lara, Eva ; Olarte-Pascual, Cristina.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003799.

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50. Trust in humanoid robots in footwear stores: A large-N crisp-set qualitative comparative analysis (csQCA) model. (2022). Park, S.-h., ; Kim, Y.-K., ; Song, C S ; Jo, B W.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:152:y:2022:i:c:p:251-264.

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51. The role of the human-robot interaction in consumers’ acceptance of humanoid retail service robots. (2022). Kim, Youn-Kyung ; Song, Christina Soyoung.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:146:y:2022:i:c:p:489-503.

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52. Exploring the effect of humor in robot failure. (2022). Zhang, Yan ; Liang, Yan ; Lyu, Ting ; Yang, Hongyan ; Xu, Hong.
    In: Annals of Tourism Research.
    RePEc:eee:anture:v:95:y:2022:i:c:s0160738322000767.

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53. A Game-theoretic Model of the Consumer Behavior Under Pay-What-You-Want Pricing Strategy. (2022). Ashrafimoghari, Vahid ; Suchow, Jordan W.
    In: Papers.
    RePEc:arx:papers:2207.08923.

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54. Endorsement of Global Product Brands by Global Corporate Brands – A Consumer Perspective Across Nations. (2021). Sinning, Carolina ; Swoboda, Bernhard.
    In: Management International Review.
    RePEc:spr:manint:v:61:y:2021:i:4:d:10.1007_s11575-021-00450-1.

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55. Service robots are an option for contactless services due to the COVID-19 pandemic in the hotels. (2021). Pal, Surya Kant ; Mukherjee, Subhodeep ; Nagariya, Ramji ; Baral, Manish Mohan ; Venkataiah, Chittipaka.
    In: DECISION: Official Journal of the Indian Institute of Management Calcutta.
    RePEc:spr:decisn:v:48:y:2021:i:4:d:10.1007_s40622-021-00300-x.

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56. Integrating Approach to Build Customer Experiences: Lessons Learned from Mobile Customers in Ghana. (2021). Yiadom, Michael Boakye ; Tait, Madele.
    In: Journal of Economics and Behavioral Studies.
    RePEc:rnd:arjebs:v:13:y:2021:i:2:p:34-44.

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57. The impact of online celebrity in livestreaming E-commerce on purchase intention from the perspective of emotional contagion. (2021). Zhao, Yijun ; Chen, Siyun ; Duan, Shen ; Meng, LU.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s096969892100299x.

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58. Predictors of consumers€™ willingness to share personal information with fashion sales robots. (2021). Kim, Youn-Kyung ; Song, Christina Soyoung.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002939.

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59. Exploring the impact of chatbots on consumer sentiment and expectations in retail. (2021). Johnson, Lester W ; Pallant, Jason I ; Tran, Anh D.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002848.

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60. Robotic service quality €“ Scale development and validation. (2021). Nguyen, Mai ; Prentice, Catherine.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921002277.

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