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The 2012 event
             guide book



                 www.globalservicejam.lu
With the
Support of
The 2012 event guide book
• Content

What : What is the event about

When : Timing – Time line – Time frame

Why : Have fun designing services across fields and
disciplines/Bring answer to local needs

Who : Innovation fans who want to have fun inventing
and prototyping sustainable services (Multidiscipline
Students/Nerds/Geeks/Artists/finance         analyst/
Multiform engineers/ /)

Where: Fondation de l'Architecture et de l'Ingénierie

How to: Register
What : What is the event about
On 24 February, 2012, people who are interested in
service and using a design-based approach to problem
solving and creativity will meet all over the globe.

In Luxembourg, the jam will be launched at 6.30 pm
local. The global themes and local achievements
(optional goals) for the Jam are released and defined.

                            Design to all          Design thinking
Above of the proposed
theme by the GSJ we can                      Usability
pursue own design issues    Sustainability
and ethical endeavours                       UX Percept to
                                             concept testing
                            User centred
When: Timing – Time line – Time frame



                                                 Build mentors and
                                                 participants teams
                                                 which can rotate
                                                 ensuring a
                                                 constant activity
                                                 if desired




First ones to start on Friday 11 March 5 p.m Local
Hamilton, New Zealand site (05 a.m in Luxembourg)

  Have a team of info followers tracking (tweets/FB) the
  progress of participating teams and making Breaking news   17
  on Lux local site                                          Hrs
Participants are
                      When: 2 days to invent new services
invited to introduce
themselves on the first        Sat 25/02/11
phase of event, for                    10 a.m
example to communicate
on their interests and
expertises
                                         Concept &
                                         prototyping
   Fri 24/02/12 5 p.m

                 Welcome
                                        Build concept
                                        story board
                 Exploration


             v   Ideation & 1st          Presentation
                 concepts                               17
                                                        Hrs
          10:00 p.m                10:00 a.m
Friday 24/02/12 5 p.m to 22:00


          5 p.m
                              Welcome

                                 Topic release                         6 p.m

                              Introduction by Sylvain Cottong         6:30 p.m
             Exploration
                                 Service design methods and tools      7:00 p.m

                              Build groups/teams

                                 Divergence to convergence exercise
8 p.m
                                    Break
             Ideation & 1st
                                 Draw, illustrate, design
             concept
                                                                            5
                                                                           Hrs
    10 p.m
Saturday 25/02/12 10 a.m to 10 p.m

Sat 25/02/11
           10 a.m           Build paper/X-kind of prototype

                               Design service model/storyboard
            Concept &
            prototyping     Illustrate user and providers roles

                               Acting the service and record videos
 2 p.m          Break
            Build concept
            story board     Draw, illustrate and record a service flow

 8 p.m          Break
            Presentation                                                 12
                                                                         Hrs
    10:00 a.m
Why : Have fun designing services


Meet a lot    of   cool   people   at   all   levels   of
experience

   Work through a whole design process in one weekend

Experienced or completely new to the field, you will
learn more about service design.

    Pick up a load of new ideas and work practices

Design something that may become a real business
Who:Innovation explorers who want to
Have fun inventing and prototyping




                      Multidisciplinary
                      Co-innovation
                      adventure
Where: Fondation de l'Architecture et de l'Ingénierie

                                         1, rue de l'Aciérie,
                                         1112 Luxembourg
How to: Register and join us




 www.globalservicejam.lu
             OR


http://gsj12lu.eventbrite.com
special thanks to:




      www.fondarch.lu

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Luxembourg Service Jam 2012 - Guide book

  • 1. The 2012 event guide book www.globalservicejam.lu With the Support of
  • 2. The 2012 event guide book • Content What : What is the event about When : Timing – Time line – Time frame Why : Have fun designing services across fields and disciplines/Bring answer to local needs Who : Innovation fans who want to have fun inventing and prototyping sustainable services (Multidiscipline Students/Nerds/Geeks/Artists/finance analyst/ Multiform engineers/ /) Where: Fondation de l'Architecture et de l'Ingénierie How to: Register
  • 3. What : What is the event about On 24 February, 2012, people who are interested in service and using a design-based approach to problem solving and creativity will meet all over the globe. In Luxembourg, the jam will be launched at 6.30 pm local. The global themes and local achievements (optional goals) for the Jam are released and defined. Design to all Design thinking Above of the proposed theme by the GSJ we can Usability pursue own design issues Sustainability and ethical endeavours UX Percept to concept testing User centred
  • 4. When: Timing – Time line – Time frame Build mentors and participants teams which can rotate ensuring a constant activity if desired First ones to start on Friday 11 March 5 p.m Local Hamilton, New Zealand site (05 a.m in Luxembourg) Have a team of info followers tracking (tweets/FB) the progress of participating teams and making Breaking news 17 on Lux local site Hrs
  • 5. Participants are When: 2 days to invent new services invited to introduce themselves on the first Sat 25/02/11 phase of event, for 10 a.m example to communicate on their interests and expertises Concept & prototyping Fri 24/02/12 5 p.m Welcome Build concept story board Exploration v Ideation & 1st Presentation concepts 17 Hrs 10:00 p.m 10:00 a.m
  • 6. Friday 24/02/12 5 p.m to 22:00 5 p.m Welcome Topic release 6 p.m Introduction by Sylvain Cottong 6:30 p.m Exploration Service design methods and tools 7:00 p.m Build groups/teams Divergence to convergence exercise 8 p.m Break Ideation & 1st Draw, illustrate, design concept 5 Hrs 10 p.m
  • 7. Saturday 25/02/12 10 a.m to 10 p.m Sat 25/02/11 10 a.m Build paper/X-kind of prototype Design service model/storyboard Concept & prototyping Illustrate user and providers roles Acting the service and record videos 2 p.m Break Build concept story board Draw, illustrate and record a service flow 8 p.m Break Presentation 12 Hrs 10:00 a.m
  • 8. Why : Have fun designing services Meet a lot of cool people at all levels of experience Work through a whole design process in one weekend Experienced or completely new to the field, you will learn more about service design. Pick up a load of new ideas and work practices Design something that may become a real business
  • 9. Who:Innovation explorers who want to Have fun inventing and prototyping Multidisciplinary Co-innovation adventure
  • 10. Where: Fondation de l'Architecture et de l'Ingénierie 1, rue de l'Aciérie, 1112 Luxembourg
  • 11. How to: Register and join us www.globalservicejam.lu OR http://gsj12lu.eventbrite.com
  • 12. special thanks to: www.fondarch.lu